Monique Randle

Coordinated cross-departmental collaboration for seamless patient care transitions and integrated healthcare solutions.

• Implemented staff recognition programs to promote employee morale and acknowledge outstanding contributions within workplace.
• Maintained accurate inventory management to reduce waste while ensuring necessary supplies were readily available when needed.
• Led efforts towards accreditation initiatives by creating policies aligned with industry standards and overseeing thorough internal audits of current practices.
• Facilitated regular team meetings for open communication channels, addressing concerns, and sharing best practices among staff members.
• Assisted in hiring process by conducting interviews, reviewing resumes, and selecting qualified candidates to join clinic team.
• Enhanced patient satisfaction with timely appointment scheduling and effective communication strategies.
• Developed and implemented staff training programs for improved skillsets and increased employee retention rates.
• Established performance metrics for evaluating staff productivity levels while fostering atmosphere of continuous improvement throughout organization.
• Hired, trained and supervised employees to maintain team of high performers.
• Conducted frequent clinic walk-throughs to maintain safe work environment.
• Enforced maintenance of clean and organized work environment in compliance with safety and sanitation regulations.
• Monitored duties assigned to personnel to promote high levels of patient care and job efficiency.
• Enforced adherence with HIPAA regulations and other relevant laws and regulations to maintain compliance.
• Monitored number of patients and wait times to create efficient flow of patients from check-in to check-out.
• Developed and implemented team building activities to foster collaboration and improve employee morale.
• Leveraged patient feedback and performed continuous process improvements to streamline day-to-day business operations and patient satisfaction.
• Established and maintained effective communication with staff, physicians and community organizations to promote high quality patient care.
• Recruited, hired and trained all staff, providing direct supervision, ongoing staff development and continuing education to employees.
• Conducted routine facility inspections, identifying areas needing improvement and eliminating hazards posed to staff and residents for continued compliance with associated regulations.

• Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
• Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
• Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
• Ensured accurate record-keeping with diligent data entry and database management for vital company information.
• Credentialing LVN and CMA with the State Board .
• Assisted HR with onboarding and setting up Orientation.

• Increased revenue with proactive upselling of skincare and cosmetic enhancement products and services during cosmetic consultations.
• Organized staff schedules to optimize coverage during clinic hours while adhering to budgetary constraints.
• Ensured compliance with all safety regulations and policies, maintaining a secure environment for patients and staff members alike.
• Reduced wait times at front desk by implementing efficient queuing system that prioritized urgency without sacrificing quality of care.
• Maintaining Immaculate reception area-responsible for keeping this area well organized .