Monique Rayson
DeSoto,Texas
Summary
Dedicated Operations Manager dedicated to employing proven methods and cutting-edge technology to meet business performance expectations. Recognized for successful implementation of measures to cut costs, streamline operations and increase productivity. Detailed approach to maintaining high threshold for business operations.
Supportive Accounting Assistant known for taking initiative to maintain best-in-class accounting services. Proven history of helping modernize offices while maintaining financial recordkeeping.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Operations Supervisor
Electrolux
Lancaster, TX
02.2024 - Current
- • Assisted the company in determining needs for staffing, hiring employees, overseeing assignment of
employees and planning staff development.
• Develop and share best practices with network partners, including staffing and planning to budget
Implement alternative production process; planning to throughput plus incremental growth to stretch team’s
performance toward budget.
- Supervised warehouse activities such as loading and unloading shipments, picking orders, packing items for shipment.
- Identified areas of improvement and developed strategies to increase efficiency.
- Managed daily operations, including scheduling personnel, assigning tasks, and monitoring progress.
Ap Specialist
Steward Health Care
Richardson, TX
05.2023 - 02.2024
- Researched and prepared reports required by management or governmental agencies.
- Reviewed all invoices for accuracy, subsequently resolving various issues.
- Resolved customer complaints or answered customers' questions.
- Negotiated credit terms with vendors to maximize cash flow management opportunities.
- Resolved discrepancies between vendor statements and internal records.
- Guided employees in handling difficult or complex problems.
- Implemented departmental policies and standards in conjunction with management to streamline internal processes.
- Reviewed invoices, checks, and other documents for accuracy.
- Coordinated with other supervisors, combining group efforts to achieve goals.
- Reconciled vendor statements against internal records on a regular basis.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Recognized by management for providing exceptional customer service.
Operation Manager
Geodis Logistics
Lancaster , TX
04.2019 - 05.2023
- Directed day-to-day operations by spearheading implementation of short-term and long-term strategies to achieve business plan and profitability goals.
- Implemented policies and standard operating procedures and managed quality, customer service and logistics.
- Completed thorough opening, closing and shift change functions to maintain operational standards each day.
- Oversaw financial management, budget management, accounting and payroll activities.
- Managed staffing needs through recruitment, selection, onboarding and training, disciplinary action as necessary.
- Developed and implemented operational procedures to ensure quality standards are met.
- Aided senior leadership during executive decision-making process by generating daily reports to recommend corrective actions and improvements.
- Created corrective actions based on adverse KPI trends.
- Produced SOPs to document workplace procedures and optimize productivity through standardization.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Managed a team of 6 salaried supervisors with upwards of 280 hourly associates that ensured best in class
customer service/ quality to the customer while also exceeding our KPI metrics and P&L/ Budget goals daily. - Drove layout change of Packing area, Picking area, Receiving/ Inventory racking to streamline efficiency. This
led to an increase of pack rates by 10% per packer per hour, increased pick rates by 15% and also increased
location accuracy of 100M worth of inventory. This layout change was also driven network wide.
• Established new staffing processes to facilitate department specific cross training of new onboards while
maintaining a culture of stability for more tenured associates. Which increased the retention rate by 15%.
• Increased receiving UPH efficiency by 10%, accuracy by 5%, and reduced OT/Labor cost by 13% (300k) in the
first 5 months of start date.
Operation Assistant Manager
Geodis Logistics
Dallas, TX
02.2015 - 04.2019
- Implemented departmental policies and standards in conjunction with management to streamline internal processes.
- Built strong operational teams to meet process and production demands.
- Recruited, interviewed and selected employees to fill vacant roles.
- Recommended solutions related to staffing issues and proposed procedural changes to managers.
- Resolved customer complaints or answered customers' questions.
- Participated in subordinates' tasks to facilitate productivity or help overcome difficulties.
- Coordinated with other supervisors, combining group efforts to achieve goals.
- Engaged employees to create safe, energetic work environment through feedback and recognition.
Education
High School Diploma -
H. Grady Spruce
Dallas, TX05.1999
Some College (No Degree) - International Business Management
DCCD Mountain View
DallasSkills
- Systems Implementation
- Staff Management
- Cost Reduction and Containment
- Business Process Re-Engineering
- Workflow Optimization
- Operations Monitoring
- Policies and Procedures Implementation
- Planning and Implementation
- Problem-Solving
- Invoice Processing
- Account Reconciliation
- Account Management
Certification
- International Business Certificate
ADDITIONAL INFORMATION _
Technical Skills: Kronos/UKG, Outlook, Excel, PowerPoint, SAP, Manhattan, Synapse/ Citrix, Red Prairie
Accomplishments
- Six Sigma White Belt (Geodis)
References
References available upon request.
Timeline
Operations Supervisor
Electrolux
02.2024 - Current
Ap Specialist
Steward Health Care
05.2023 - 02.2024
Operation Manager
Geodis Logistics
04.2019 - 05.2023
Operation Assistant Manager
Geodis Logistics
02.2015 - 04.2019
High School Diploma -
H. Grady Spruce
Some College (No Degree) - International Business Management
DCCD Mountain View