Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Monique R. Carr

Tucson,AZ

Summary

Innovative, results-oriented, professional with demonstrated strengths in management, problem solving and organization. Experienced in hospitality, administration and operations. Excellent verbal and written communication. Skilled in analytical and critical thinking. Consistently recognized for providing excellent service and exceeding goals.

Overview

9
9
years of professional experience
1
1
Certification

Work History

Customer Relations Agent II (Remote)

Viking Cruises
Tucson, AZ
10.2022 - Current
  • Effectively resolve customer inquiries and concerns, utilizing critical thinking and problem-solving skills.
  • Collaborate with internal departments to achieve creative solutions.
  • Identify and report trends on products and performance affecting guest satisfaction.
  • Formulate and edit written correspondence to mail, email, and phone inquiries.

Area Operations Manager

Amazon
San Diego, CA
08.2020 - 10.2022
  • Managed and supervised the daily operations of over 200 employees, as well as the processing of 1 million units of product weekly.
  • Successfully launched a 3.6 million square foot Fulfillment Center; administered virtual interviews of candidates for employment; facilitated hiring, onboarding, and training.
  • Analyzed data, found trends in associate performance; created programs for improvement, achieving a 20% week-over-week increase in meeting customer delivery goals.

Assistant Event Operations Manager

Atrium Hospitality, Hilton Hotel Brand
Frisco, TX
02.2018 - 08.2020
  • Successfully managed simultaneous, large-scale events within 90,000 square feet of meeting space.
  • Collaborated with cross-functional teams and attended Banquet Event Order meetings.
  • Controlled department expenses; monitoring and managing inventory, staff hours, and overhead costs.
  • Assembled creative and innovative event attractions, utilizing internal resources.

Banquet Captain - Executive Meeting Specialist

Westin Hotels & Resorts
Dallas, TX
02.2016 - 02.2018
  • Guided the execution of social and corporate events; supervised event staff; leveraged support from cross-functional teams.
  • Worked in close collaboration with event planners, the food and beverage manager, and the executive chef; attended Banquet Executive Order meetings.
  • Ensured staff adhered to each event's schedule, with careful monitoring of timetables and expert handling of challenging events.
  • Functioned as the single point of contact for events, coordinated changes in timeline, food and beverage, and set-up requirements.

Education

Bachelor of Arts (B.A.) -

Howard University
Washington, DC

Skills

  • Microsoft Teams, Slack, Zoom
  • Microsoft Office Suite
  • CRM Software
  • Salesforce
  • Event Operations
  • Time Management
  • Critical Thinking
  • Written and Verbal Communication
  • Problem Solving
  • Operations Management

Certification

  • Virtual Events, Cvent, San Diego, CA, 02/01/23
  • Lean Six Sigma Yellow Belt, Lean Six Sigma, San Diego, CA, 08/01/22
  • Hospitality and Tourism Management, Florida Atlantic University, Boca Raton, FL, 06/01/20

Timeline

Customer Relations Agent II (Remote)

Viking Cruises
10.2022 - Current

Area Operations Manager

Amazon
08.2020 - 10.2022

Assistant Event Operations Manager

Atrium Hospitality, Hilton Hotel Brand
02.2018 - 08.2020

Banquet Captain - Executive Meeting Specialist

Westin Hotels & Resorts
02.2016 - 02.2018

Bachelor of Arts (B.A.) -

Howard University

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