Monique REED

Patient Access Representative

Drew Memorial Hospital

10.2021 - Current

Secured patient information and confidential medical records in compliance with HIPAA privacy rule standards to protect patient's privacy.
Collected and entered patient demographic and insurance data into computer database to establish patient's medical record.
Stayed calm under pressure to and successfully dealt with difficult situations.
Obtained patient's insurance information and determined eligibility for benefits for specific services rendered.
Received patient deductibles and co-pay amounts and discussed options to satisfy remainder of patient financial obligations.
Providing excellent customer service by promptly answering patient inquiries.
Identified insurance payment sources and listed payers in proper sequence to establish chain of payment.
Utilized knowledge of electronic medical record systems and medical terminology to perform diverse data entry tasks.
Trained new staff on hospital processes and procedures.
Resolved patient billing issues in line with established guidelines.
Educated patients on importance of preventive health care and insurance coverage.
Greeted and assisted patients with check-in procedures.
Answered incoming calls, scheduled appointments and filed medical records.
Followed document protocols to safeguard confidentiality of patient records.
Secured patient information and confidential medical records in compliance with HIPAA privacy rule standards to protect patient's privacy
Collected and entered patient demographic and insurance data into computer database to establish patient's medical record
Stayed calm under pressure to and successfully dealt with difficult situations
Obtained patient's insurance information and determined eligibility for benefits for specific services rendered
Received patient deductibles and co-pay amounts and discussed options to satisfy remainder of patient financial obligations
Providing excellent customer service by promptly answering patient inquiries
Trained new staff on hospital processes and procedures
Resolved patient billing issues in line with established guidelines
Educated patients on importance of preventive health care and insurance coverage
Utilized knowledge of electronic medical record systems and medical terminology to perform diverse data entry tasks