Monique Reed
Allentown,PA
Summary
Professional caregiver with experience delivering patient-centered care in fast-paced environments. Skilled in assisting with daily living activities, monitoring vital signs, and providing emotional support. Strong focus on team collaboration and achieving positive outcomes. Reliable, adaptable, and skilled in using medical equipment and following care plans.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Certified Nursing Assistant
Delta T Group
06.2025 - Current
- Assisted patients with daily living activities, ensuring comfort and safety.
- Monitored vital signs and reported changes to nursing staff for timely interventions.
- Collaborated with healthcare team to implement individualized care plans effectively.
- Reduced fall incidents by implementing safety measures like bed alarms and proper positioning techniques.
- Prevented pressure ulcers development through frequent turning, repositioning of patients, and diligent skin assessments.
- Enhanced team efficiency by promptly responding to call lights and reporting changes in patient condition to nurses.
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
- Provided high-quality personal care services such as bathing, grooming, dressing, and feeding to ensure patient dignity.
- Improved patient care quality by monitoring and recording vital signs, fluid intake, and output.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Promoted independence in patients through walking exercises or assisting them with mobility devices like walkers or wheelchairs.
Program Leader
Lifepathinc
06.2024 - Current
- Stayed current on guidelines to maintain compliant program operations.
- Oversaw safety requirements, inspection, and certification procedures to facilitate annual licensing review.
- Attended professional meetings and conferences to maintain and improve professional competence.
- Optimized resource allocation across projects, ensuring that all initiatives were adequately staffed and supported.
- Achieved notable improvements in team morale by promoting culture of inclusivity and recognition for hard work.
- Initiated community outreach programs that enhanced company's public image and established strong community ties.
Direct Support Professional
LifePath, Inc.
04.2023 - Current
- Maintain clean and safe work environment
- Assist consumers with IDD
- Administer medication at scheduled med pour
- Transport consumers to and from day program/Doctors appointments
- Prep meals and assist with feeding
- Assist with toileting/Bathing
Pca/Dcw
Maximum Care
11.2020 - 04.2023
- Assisted patients with daily living activities, ensuring comfort and dignity.
- Assisted patients with daily living activities, promoting independence and wellbeing.
- Developed individualized care plans in collaboration with families and medical staff.
- Provided emotional support to patients, fostering a compassionate environment.
- Coordinated transportation for patients to medical appointments effectively.
- Ensured proper hygiene practices were followed by assisting with bathing, grooming tasks.
Food Unit Lead
LVHN – Morrison Healthcare Contractor
09.2014 - 11.2022
- Provides quality customer service by one-on-one attention
- Oversees and participates in preparation of food in accordance with company standards
- Ensures timely, efficient meal service; supervises serving of meals
- Trains employees: assigns & coordinates quality of work to promote efficiency and excellence
- Determines work procedures, prepares work schedules and expedites workflow
- Issues written and oral instructions
Team Supervisor (Call Center)
Time Warner Cable
08.2014 - 08.2016
- Processed weekly payroll
- Answered 25-40 calls daily. Responded to customer supervisor calls requested
- Conducted daily team meetings and weekly individual coaching sessions
- Processed payments coordinated payment arrangements
- Approved credit to accounts when applicable
Education
General Human Services (GED) -
TCI College
New York, NY05.2001
Skills
- Assisting with ADLs
- HIPAA
- Memory care
- Phone etiquette
- Front desk
- Detail Oriented
- Patient care
- Microsoft Word
- Forklift
- Mobility assistance
- Direct support
- Medical scheduling
- Home care
- Epic
- Working with people with developmental disabilities
- Psychiatric care
- Experience with children
- Working with geriatric patients
- Word processing
- Windows
- Computer operation
- Home health
- Writing skills
- Employee evaluation
- Teaching
- Health monitoring assistance
- Nursing
- Administrative experience
- Recruiting
- Safety plans
- Daycare
- Care plans
- Food Service
- Special education
- Clerical experience
- Vital signs
- Patient monitoring
- Excellent Multitasker
- Microsoft Office
- PCA
- Conflict management
- ADLs
- Housekeeping assistance
- Working with people with disabilities
- Meal assistance
- Medication administration
- Data entry
- Personal grooming assistance
- Management
- Microsoft Excel
- Documentation review
- Computer skills
- Behavioral health
- Cooking
- Dementia care
- MRP
- Customer Service
- Strong Communication Skills
- Community engagement
- Time management
- Mentoring
- Organized
- Caregiving
- Experience with individuals with mental health conditions
- Working with people with autism
- Intellectual disabilities support
- Senior care
- Unsupervised learning
- Training & Development
- Patient observation
- Office experience
- Assisted living
- Adult protective services
- Dressing assistance
- Resident's rights
- Computer literacy
- Childcare
- Customer service
- Certified nursing aide
- Geriatrics
- HIPAA compliance
- HIPAA compliance
- Reliable team player
- Direct patient care
- Alzheimer's and dementia care
- Bedside manner
- Collecting vital signs
- Bathing assistance
- Electronic charting
- Medical terminology
Accomplishments
- Supervised team of 8 staff members.
- Documented and resolved consumer issues which led to healthier outcomes.
Certification
- Driver's License
- Certified Home Health Aide
- CPR Certification May 2023 to May 2025
- AED Certification May 2023 to May 2025
- First Aid Certification May 2023 to May 2025
- PA-C
- ServSafe
- Certified Safety Professional
- CNA
- BLS Certification
- Certified Medication Technician
- QMHP Certification
- Food Handler Certification
- Pallet Jack Certification
Languages
English
Full Professional
Timeline
Certified Nursing Assistant
Delta T Group
06.2025 - Current
Program Leader
Lifepathinc
06.2024 - Current
Direct Support Professional
LifePath, Inc.
04.2023 - Current
Pca/Dcw
Maximum Care
11.2020 - 04.2023
Food Unit Lead
LVHN – Morrison Healthcare Contractor
09.2014 - 11.2022
Team Supervisor (Call Center)
Time Warner Cable
08.2014 - 08.2016
General Human Services (GED) -
TCI College