Summary
Overview
Work History
Education
Skills
Timeline
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Monique Reid

Iselin,New Jersey

Summary

Customer-oriented General Manager with 6 years of experience focused on increasing revenues and expanding margin. Adaptive and deadline-oriented consistently executes and completes multiple projects in high-stress environments. Meticulous leader and strategic planner with comprehensive managerial acumen, offering vision and motivational acumen.

Overview

10
10
years of professional experience

Work History

Multi Service General Manager I

Sodexo USA
07.2023 - Current
  • Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
  • Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
  • Developed and implemented strategies to increase sales and profitability.
  • Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
  • Managed budget development, forecasting, and financial reporting processes to track progress towards organizational objectives accurately.
  • Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
  • Implemented operational strategies and effectively built customer and employee loyalty.

Task Force General Manager

Wenzell & Fisher Hospitality Group
08.2022 - 07.2023
  • Spearheaded successful collaborations with cross-functional departments, resulting in improved project outcomes.
  • Conducted thorough evaluations of existing systems or processes, recommending adjustments as needed based on findings from data-driven analysis exercises undertaken periodically throughout tenure in role.
  • Reduced staff turnover rates by implementing targeted retention strategies, including competitive compensation packages and career development opportunities.
  • Led comprehensive training programs to develop employee skillsets and improve overall productivity levels.
  • Oversaw the recruitment process for new task force team members, ensuring a balanced skillset was maintained across all roles while optimizing overall productivity levels through careful selection of high-performing individuals.
  • Improved customer satisfaction rates by consistently prioritizing client needs and maintaining open lines of communication.
  • Implemented cost-saving measures for ongoing projects, contributing to increased profitability for the company.

Director of Food and Beverage

Bernards Inn
03.2020 - 08.2022
  • Revolutionized food presentation techniques resulting in visually appealing dishes that garnered positive reviews from patrons.
  • Cultivated partnerships with local vendors to source high-quality ingredients at competitive prices.
  • Monitored industry trends to ensure offerings remained fresh, relevant, and in high demand among target demographics.
  • Maximized profitability with cost control measures, optimizing purchasing processes and reducing waste.
  • Ensured compliance with all health and safety regulations, maintaining impeccable inspection records throughout tenure.
  • Established accurate forecasting systems that enabled precise scheduling and inventory management, minimizing shortages and surplus.
  • Increased overall guest satisfaction by revamping menus and introducing innovative food and beverage offerings.

Sales Manager

Courtyard By Marriott
03.2018 - 09.2021
  • Handled customer relations issues, enabling quick resolution, and client satisfaction.
  • Increased sales revenue by developing and implementing effective sales strategies.
  • Built long-lasting client relationships through excellent customer service and consistent followups.
  • Organized regular sales meetings to review progress, share best practices, and set achievable targets for continued success.
  • Led a successful sales team by providing motivational coaching and performance-based incentives.
  • Closed lucrative sales deals using strong negotiation and persuasion skills.
  • Increased hotel bookings by developing and implementing strategic sales plans targeting various market segments.
  • Streamlined communication between departments to ensure seamless event execution, resulting in positive client feedback.

Medical Office Assistant

PM Pediatrics Urgent Care
02.2014 - 03.2018
  • Answered telephone calls to offer office information, answer questions, and direct calls to staff.
  • Coordinated patient scheduling, check-in, check-out and payments for billing.
  • Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
  • Updated patient information and insurance details for accurate electronic medical records.
  • Registered patients and completed associated paperwork for accurate records.
  • Provided compassionate support to patients during check-in/check-out process, addressing concerns and answering questions as needed.
  • Prepared patient charts by gathering and organizing medical records ahead of appointments.
  • Provided prompt, polite and professional in-person and telephone customer service.

Education

Associate - Health Administration

Berkeley College
Woodbridge, NJ
06.2014

High School Diploma -

University City High School
Philadelphia, PA
06.2010

Skills

  • Leadership and team building
  • Problem Resolution
  • Operations Management
  • Effective leader
  • Customer Relations
  • Inventory Control
  • Administrative Skills
  • P&L Management
  • Client Relations
  • Labor Cost Controls

Timeline

Multi Service General Manager I

Sodexo USA
07.2023 - Current

Task Force General Manager

Wenzell & Fisher Hospitality Group
08.2022 - 07.2023

Director of Food and Beverage

Bernards Inn
03.2020 - 08.2022

Sales Manager

Courtyard By Marriott
03.2018 - 09.2021

Medical Office Assistant

PM Pediatrics Urgent Care
02.2014 - 03.2018

Associate - Health Administration

Berkeley College

High School Diploma -

University City High School

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Monique Reid