Summary
Overview
Work History
Education
Skills
Certification
Timeline
Receptionist

Monique Reid

Denver,CO

Summary

Certified optical professional with strong track record in delivering precise optical solutions and exceptional customer service. Skilled in lens fitting, eyewear selection, with keen eye for quality and detail. Focused on team collaboration and adapting to changing needs to achieve outstanding results. Reliable and flexible, ensuring seamless operations and satisfied clients.

Overview

26
26
years of professional experience
1
1
Certification

Work History

Certified Optician

America's Best Contacts and Glasses
09.2022 - Current
  • Managed inventory of optical products, ensuring that popular items were always in stock and available for customers.
  • Provided exceptional customer service, addressing any concerns or issues promptly and professionally while maintaining client trust.
  • Educated clients about lens options and coatings, helping them make informed decisions about their eyewear purchases.
  • Mentored junior staff members on industry best practices, resulting in a knowledgeable and cohesive team environment.
  • Calibrated seg heights, vertex, and pupillary distance and pantoscopic tilt to customize eyeglass orders and create perfect fit.
  • Instructed patients on proper insertion, removal, and cleaning techniques for contact lenses.
  • Managed check-in and check-out procedures, verified patient information, and submitted lens orders.
  • Demonstrated proficiency in using optical equipment for precise measurements, ensuring optimal visual outcomes for patients.
  • Ensured proper handling of sensitive patient information by diligently maintaining confidentiality and following HIPAA regulations.

Transit Bus Operator

RTD Regional Transportation District
08.2010 - 08.2013
  • Provided passenger assistance, collected fares and offered schedule and route information.
  • Operated with safety and skill to avoid accidents and delays.
  • Completed regular inspections and maintenance actions, as well as basic equipment repairs, to keep equipment operating at peak levels.
  • Checked vehicle daily for maintenance needs, personally handled common upkeep and reported serious concerns to supervisor.
  • Maintained positive passenger relations with orderly bus environments and clear announcements for each stop.
  • Helped elderly passengers or those with limited mobility enter and exit bus.
  • Maintained frequent contact with dispatch to receive instructions and report on delays or incidents.

Merchandising Supervisor

Borders Books and Music
08.2001 - 04.2002
  • Removed damaged, out-of-code, not-in-set and discontinued items from displays.
  • Inspected merchandise for quality and arranged proper display location on floor.
  • Updated pricing and signage to complete product displays and educate customers.
  • Assisted customers regarding store merchandise, department information and pricing.
  • Monitored inventory levels and kept adequate stock in product displays on sales floor.
  • Verified products appeared at correct locations in proper quantities.
  • Prepared interesting and innovative visual displays to grab customer interest and promote sales.
  • Assembled quarter and full-size point of purchase promotional displays.
  • Educated employees on new merchandise during seasonal workshops.
  • Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences.

Travel Agent

Cendant Travel
07.2000 - 03.2001
  • Provided exemplary customer service to new and existing clients, which helped build lasting relationships and secure new travel assignments.
  • Arranged travel accommodations for groups, couples, executives and special needs clients.
  • Responded to clients' questions, issues and complaints and implemented appropriate solutions.
  • Responded to clients' questions, issues, and complaints and found appropriate solutions when needed.
  • Supervised payments via credit and debit cards and handled sensitive information with professionalism and discreteness.
  • Provided customers with best deals and well-researched travel options, successfully negotiating rates while improving customer satisfaction ratings.
  • Developed loyal clientele base due to excellent listening and research skills and keen understanding of travel budgets.
  • Asked open-ended questions to better ascertain client needs and determine best international travel offerings.
  • Maintained consistent record of completing projects in accordance with schedule and budget requirements.

Payroll Manager

Park West Landscape
12.1998 - 08.2000
  • Performed calculations in overtime, vacation and sick hours to provide accurate data to payroll processing database.
  • Reviewed time records for 75 employees to verify accuracy of information.
  • Calculated deductions and processed payroll for employees.
  • Investigated payroll variances and employee claims to resolve discrepancies and balance financial records.
  • Processed payroll garnishments such as tax liens and child support.
  • Offered payroll-related subject matter expertise to management and employees to resolve payroll discrepancies.
  • Collaborated with human resources personnel to accurately and efficiently track leave time.
  • Submitted weekly reports on payroll activities.
  • Checked payroll, vendor payments, commissions and other accounting disbursements for accuracy and compliance.
  • Created and updated physical records and digital files to maintain current, accurate and compliant documentation.
  • Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
  • Transferred and directed phone calls, guests and mail to correct staff members.
  • Delivered top-notch administrative support to office staff, promoting excellence in office operations.
  • Sorted, opened and routed incoming correspondence and deliveries to help senior leaders respond quickly to business and customer requirements.
  • Established workflow processes, monitored daily productivity and implemented modifications to improve overall performance of personnel.

Education

Associate of Arts - History and Religion, Theater

University of North Carolina At Asheville
Asheville, NC

Cosmetology

Xenon International Academy III, Inc.
Aurora, CO
03.1998

Skills

  • Passenger Interaction
  • Dispatcher Communication
  • Situational Awareness
  • Elderly and Disabled Assistance
  • Inventory Merchandising
  • Store Displays
  • Project Requirements
  • Biweekly Payroll Management
  • Prioritizing and Planning
  • Frame repair
  • Optical dispensing
  • Insurance verification
  • Retail sales

Certification

  • Certified Optician American Board of Opticianry Certificate ID: 258332


Timeline

Certified Optician

America's Best Contacts and Glasses
09.2022 - Current

Transit Bus Operator

RTD Regional Transportation District
08.2010 - 08.2013

Merchandising Supervisor

Borders Books and Music
08.2001 - 04.2002

Travel Agent

Cendant Travel
07.2000 - 03.2001

Payroll Manager

Park West Landscape
12.1998 - 08.2000

Cosmetology

Xenon International Academy III, Inc.

Associate of Arts - History and Religion, Theater

University of North Carolina At Asheville

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Monique Reid