Monique Rendina
Congers,NY
Summary
Accomplished General Manager with a proven track record at TJX Companies, enhancing sales and customer satisfaction through innovative strategies and strong team leadership. Expert in operations oversight and delivering exceptional client experiences. Skilled in fostering client relations and training teams, driving business growth and operational excellence.
Overview
24
24
years of professional experience
Work History
General Manager
TJX Companies
11.2019 - Current
- Developed and implemented strategies to increase sales and profitability.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Fostered a positive work environment by cultivating strong relationships between team members through team-building activities and consistent recognition of individual achievements.
- Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
- Drove year-over-year business growth while leading operations, strategic vision, and long-range planning.
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Improved customer satisfaction through staff training in customer service and product knowledge.
Store Manager
Swatch Group US
08.2014 - 11.2019
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed if any customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Mentored new hires during their onboarding process, ensuring they were well-equipped to excel in their roles from day one.
- Managed a team of customer service representatives, fostering a positive work environment focused on teamwork and collaboration.
Store Manager
Aerosoles
04.2012 - 08.2014
- Promoted team collaboration, performance, and efficiency by fostering healthy environments focused on mutual success.
- Increased overall store performance by implementing effective sales strategies and exceptional customer service techniques.
Store Manager
Benetton Group
04.2012 - 08.2014
Store Manager
Avenue Stores
11.2005 - 10.2010
Store Manager
Lane Bryant
03.2000 - 10.2005
Education
High School Diploma -
Clarkstown North Senior High School
New City, NYSkills
- Role Model in Sales and Floor Management execution
- Overseeing Operations within building
- Client experiences as well as training how to deliver stellar client experiences and how to create client relations
Timeline
General Manager
TJX Companies
11.2019 - Current
Store Manager
Swatch Group US
08.2014 - 11.2019
Store Manager
Aerosoles
04.2012 - 08.2014
Store Manager
Benetton Group
04.2012 - 08.2014
Store Manager
Avenue Stores
11.2005 - 10.2010
Store Manager
Lane Bryant
03.2000 - 10.2005
High School Diploma -
Clarkstown North Senior High School
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