Summary
Overview
Work History
Skills
Education
Timeline
Generic

Monique Bernal

Lynnwood,WA

Summary

Highly motivated professional with excellent customer service skills seeking an administrative position where I can utilize my skills to drive team success and contribute to organizational and personal growth.



Overview

11
11
years of professional experience

Work History

Surgical Technologist

Providence Swedish
07.2023 - Current
  • Thoroughly check instruments for sterility and functionality.
  • Assist surgeons with operative procedures by communicating effectively to understand and anticipate their needs.
  • Gather supplies needed for operative procedures.
  • Prepare operating rooms for operative procedures while ensuring a sterile environment.
  • Assist with cleaning the operating room after operative procedures. Return unused supplies, instruments, and equipment.
  • Introduced new staff members to training protocols regarding operating room procedures, infection control, safety standards, and overall facility policies.

Surgery Center Receptionist

Seattle Reproductive Medicine
09.2022 - 06.2023
  • Protect patient’s rights by maintaining confidentiality of medical, personal, and financial information.
  • Responded to inquiries from callers seeking information.
  • Scheduled patient appointments.
  • Proficiency with Microsoft Office and scheduling software.
  • Confirmed appointments, communicated with patients, and updated patient records.
  • Kept reception area clean and neat to give visitors positive first impression.

Front Office Coordinator

Express Employment Professionals
10.2021 - 09.2022
  • Primary point of contact for visitors and clients while ensuring the office operates smoothly and efficiently
  • Managed incoming and outgoing mail and faxes.
  • Provided administrative support to staff as needed including data entry and filing.
  • Managed business page on social media platforms and create aesthetically pleasing posts within company branding.
  • Monitored office supplies by checking inventory and placing orders.
  • Screened and transferred incoming calls, took down messages, and transmitted information and documents to internal personnel.
  • Assisted with onboarding new clients and securing paperwork completion.

Program Administrative Assistant

Wonderland Child & Family Services
01.2019 - 10.2020
  • Proofread, edit, mail, and fax initial evaluation reports to families and pediatricians.
  • Screened phone calls, processed records requests and entered data into web-based applications.
  • Maintained confidential physical and computerized office records while adhering to HIPPA guidelines.
  • Maintained a calendar of events and schedule/prepare documentation for weekly meetings.
  • Streamlined processes for projects and see processes through to completion while effectively meeting deadlines.
  • Coordinated with therapists, family resources coordinators, and upper management to ensure all needs are met with accuracy.

Client Services Executive

Talentwise/Sterling Talent Solutions
04.2014 - 12.2018
  • Developed and maintained existing client relationship and developed new client relationships.
  • Followed up with clients about resolved issues to maintain high standards of customer service.
  • Managed a high-volume workload of inbound calls and emails efficiently while adhering to strict confidentiality guidelines and all policies/procedures.
  • Processed employment background screenings for International and US employers with utmost professionalism.
  • Expertise in resolving escalated customer service complaints.
  • Trained new personnel regarding company operations, policies and services.
  • Facilitated web-based applications, processes, and procedures in a group setting.

Skills

  • HIPAA proficiency
  • Excellent customer service skills
  • Strong communication skills and team player
  • Customer focused
  • Strong attention to detail
  • Microsoft Office proficiency

Education

  • Ringgold High School, Ringgold, GA, High School Diploma, May 2009
  • Seattle Central College, Seattle, WA, Associate of Applied Science, June 2023

Timeline

Surgical Technologist

Providence Swedish
07.2023 - Current

Surgery Center Receptionist

Seattle Reproductive Medicine
09.2022 - 06.2023

Front Office Coordinator

Express Employment Professionals
10.2021 - 09.2022

Program Administrative Assistant

Wonderland Child & Family Services
01.2019 - 10.2020

Client Services Executive

Talentwise/Sterling Talent Solutions
04.2014 - 12.2018

Similar Profiles

CREATE PROFILE