Summary
Overview
Work History
Education
Skills
Timeline
Generic

Monique Reyes

Oxnard,California

Summary

Secure a challenging position which would allow me to utilize, apply, and enhance my education, experience and skills.

Results-driven professional prepared for this role with strong background in achieving high-impact outcomes. Skilled in problem-solving, critical thinking, and effective communication. Known for fostering team collaboration and adapting to evolving needs. Adept at utilizing analytical skills and innovative solutions to drive success.

Overview

22
22
years of professional experience

Work History

Manager, Tax Support

Mercer Advisors
01.2020 - Current
  • Lead and manage tax support operations, ensuring timely and accurate assistance to clients and internal teams. Oversee documentation, compliance, and resolution of tax-related inquiries
  • Train and supervise support staff, improving workflow efficiency and service quality
  • Collaborate with finance and legal departments to ensure regulatory adherence
  • Maintain detailed records and reporting systems for audits and internal review
  • Managed and motivated employees to be productive and engaged in work.
  • Accomplished multiple tasks within established timeframes.
  • Maintained professional, organized, and safe environment for employees and patrons.
  • Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.

Administrative Assistant/ Membership Coordinator

Conejo Valley Boys and Girls Club
01.2009 - 01.2021
  • Provide administrative support to Club Director, and other club staff as necessary.
  • Prepare correspondence and reports.
  • Maintain schedule and calendar; and receive and deposit monies on a daily basis.
  • Perform a general office and administrative duties including answering multi line phone, typing correspondence, faxing, copying.
  • Responsible for managing administrative systems.
  • Utilize tracking software for documentation of member activities, program implementation, and determine possible program conflicts.
  • Monitor office supply and inventory as necessary.
  • Assist in new member orientation process.
  • Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
  • Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
  • Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.

Administrative Office and Clinical Externship

Scott J. Tushla, MD Family Practice.
01.2011
  • Perform a general office and administrative duties
  • Perform data entry of patients’ information into electronic medical records (EMR) with high accuracy.
  • Ensure accuracy of files on patients for compliance with HIPAA.
  • Perform clinical and medical assistant duties including obtaining vital signs, injections, and patient monitoring.
  • Greet and schedule patients for incoming and upcoming appointments.

Regional Sales Support

Spiral Binding
01.2007 - 01.2008
  • Liaison between sales department and external clients, handling major accounts.
  • Provide administrative support to sales teams.
  • Coordinated between sales staff and client to see orders through after inception, including: generating documentation for customer quotes; processing and tracking orders; communicating directly with clients on behalf of sales teams; price management, sampling; and maintaining relationship with clients.

Employment Specialist/Sales Support

PennySaver
01.2004 - 01.2007
  • Sold recruitment print, and online advertising products whilst adhering to variable deadlines and goals.
  • Partnered and consulted with clients on of advertising campaign strategies including design, delivery, and implementation.
  • Sourced for new business via cold calling and networking.
  • Managed relationships with multiple and diverse clients and client groups.

Education

AAS - Medical Office Administration/Medical Assistant

Charter College
Oxnard, CA
01.2011

Skills

  • Administrative Office and Clerical Skills including: Microsoft Office )Word, Excel, PowerPoint Outlook; Vision); Lotus Notes, Daxko, Great Plains; PC and Internet proficient; Praxis EMR; Record Keeping; Running Reports; Purchase Orders; Answering high volume phone calls on multi line phone
  • Collaborative teamwork
  • Quick learner
  • Problem-solving

Timeline

Manager, Tax Support

Mercer Advisors
01.2020 - Current

Administrative Office and Clinical Externship

Scott J. Tushla, MD Family Practice.
01.2011

Administrative Assistant/ Membership Coordinator

Conejo Valley Boys and Girls Club
01.2009 - 01.2021

Regional Sales Support

Spiral Binding
01.2007 - 01.2008

Employment Specialist/Sales Support

PennySaver
01.2004 - 01.2007

AAS - Medical Office Administration/Medical Assistant

Charter College

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