Monique Riley
Lansing ,IL
Summary
Driven by a commitment to excellence at IDHS, I leveraged skills in Motivational Interviewing and Teamwork to enhance service delivery, achieving a significant improvement in client satisfaction. Specializing in Human Trafficking Awareness and Family Dynamics, I adeptly tailored services to meet diverse needs, fostering independence and self-sufficiency among clients.
Overview
12
12
years of professional experience
Work History
Human Service Caseworker
IDHS
Homewood, IL
06.2018 - Current
- Adhered to strict client confidentiality laws and site-specific procedures to uphold privacy and provide best experience possible.
- Prepared documents for review and completion by service applicants, supporting completion and responding to questions.
- Inputted information and obtained quantitative and qualitative data on client details to provide services requested.
- Established positive relationships with aid recipients and assessed goals, working hard to address individual needs and tailor services to suit them.
- Interviewed applicants for services and supported application completion as necessary.
- Acted as mandatory reporter of abuse.
- Described procedures, requirements, and benefits to clients and interested parties.
- Utilized complex client management systems, both digital and manual and maintained sensitive information in highly encrypted databases.
- Assessed barriers, strengths and needs of each family and worked quickly to remediate.
Teen Parent Caseworker
IDHS
Chicago, IL
05.2012 - 06.2018
- Assessed needs of each client and recommended appropriate services and resources.
- Monitored case progress for timely completion and compliance with applicable regulations.
- Established trusting relationships with clients, fostering open communication and rapport building.
- Assessed and evaluated clients' needs, determined eligibility for services, and developed individualized plans.
- Maintained up-to-date records on all clients, enabling accurate monitoring of progress and appropriate case planning adjustments.
- Facilitated client access to community resources, promoting self-sufficiency and independence.
Education
Bachelor Of Administrative Studies - Public Administration And Services
AIU
Zion, IL05.2017
Associate Of Applied Business - Criminal Justice
AIU
Zion, IL04.2010
Skills
- Self-Care Techniques
- Homelessness Support
- Human Trafficking Awareness
- Motivational Interviewing
- Ethical Practice
- Multicultural Sensitivity
- Referral Networking
- Child Welfare
- Empathy Development
- Family Dynamics
- Teamwork and Collaboration
- Time Management
- Immigration Services
Timeline
Human Service Caseworker
IDHS
06.2018 - Current
Teen Parent Caseworker
IDHS
05.2012 - 06.2018
Bachelor Of Administrative Studies - Public Administration And Services
AIU
Associate Of Applied Business - Criminal Justice
AIU