Monique Rivera
Fresno,United States
Overview
10
10
years of professional experience
Work History
Housing Case Manager
Independent Living Association Inc.
12.2024 - Current
- Built strong relationships with local landlords to increase available housing options for clients in need.
- Assisted clients in developing budgeting skills and financial planning strategies necessary for maintaining stable housing situations long term.
- Established partnerships within the community to address various barriers faced by clients seeking stable housing opportunities, such as employment or mental health support services.
- Enhanced client self-sufficiency through the coordination of relevant community resources and services.
Independent Living Skills Specialist
3R's THP
05.2023 - Current
- Work with Foster Youth (AB12) behavioral, CSEC
- Work hand and hand with Fresno county social workers
- Work with Fresno County Workers on a regular basis
- Offer a wide range of services to assist and support foster youth and former foster youth in their transition to independent living. Services include : one to one coaching and case management, life skills workshops including: nutrition & meal preparation, selfcare, developing healthy relationships, budgeting work & study skills, decision-making, Making proud choices (Sexual Health) and more;
- Employment training and placement, including assistance in finding job openings, filling out applications, developing interviewing skills, learning appropriate workplace behaviors, resume writing support, career planning, etc...
- Offer educational counseling and planning, including educational advocacy, college/financial aid application assistance essay writing support and transcript analysis; housing search assistance; social events celebrating students' successes;
- Enhanced team productivity by streamlining processes and implementing time-saving strategies.
- Developed strong client relationships through consistent communication and attentive service.
- Conducted thorough research to identify trends and inform decision-making for business growth initiatives.
- Increased sales revenue with targeted marketing campaigns and strategic product positioning.
- Reduced costs by identifying inefficiencies in operations and implementing cost-saving measures.
- Remediates behavioral cases
Special Events Coordinator
Highway City Tabernacle
09.2021 - Current
- Enhanced attendee satisfaction by meticulously planning and executing memorable special events.
- Streamlined event operations by developing efficient logistical processes for event setup and breakdown.
- Collaborated with vendors and suppliers to ensure seamless delivery of exceptional event services.
- Implemented creative solutions for venue challenges, optimizing space usage and enhancing the overall guest experience.
- Coordinated cross-functional teams to execute successful events within tight deadlines.
- Managed budgets effectively, consistently meeting financial goals while delivering high-quality events.
- Enhanced student reading skills by implementing engaging literacy activities and utilizing age-appropriate books.
- Ensured a safe and nurturing environment for all students, adhering to health and safety guidelines in the classroom.
Care Provider
Self-employeed
05.2015 - Current
- Enhanced patient comfort by providing compassionate and attentive care.
- Reduced patient anxiety and stress through effective communication and active listening skills.
- Promoted patient independence by assisting with daily living tasks, such as grooming, dressing, and meal preparation.
- Monitored patients'' vital signs and reported any abnormalities to the supervising nurse or physician for timely intervention.
- Maintained a safe and clean environment for patients by adhering to infection control protocols and performing regular housekeeping duties.
- Collaborated with interdisciplinary healthcare teams to develop individualized care plans tailored to each patient''s needs.
Insurance Agent
New York Life
11.2019 - 05.2020
- Increased client satisfaction by providing personalized insurance solutions tailored to individual needs.
- Built strong relationships with clients through consistent communication and excellent customer service.
- Expanded client base by actively prospecting for new business opportunities and generating referrals.
- Efficiently managed policy renewals, ensuring timely processing and accurate coverage updates.
Education
Bachelor of Arts - Psychology
Fresno State
Fresno06.2027
Skills
- CPR Certification for Adult and Infant
- Mandated Reporter Certified (General/Social)
- Data Management
- Organization and Time Management
- Clerical Support
- Behavioral support
- Trauma-informed care
- Community resource navigation
Timeline
Housing Case Manager
Independent Living Association Inc.
12.2024 - Current
Independent Living Skills Specialist
3R's THP
05.2023 - Current
Special Events Coordinator
Highway City Tabernacle
09.2021 - Current
Insurance Agent
New York Life
11.2019 - 05.2020
Care Provider
Self-employeed
05.2015 - Current
Bachelor of Arts - Psychology
Fresno State
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