Monique Robinson
Friendswood,TX
Summary
Skilled Care Provider assisting elderly, convalescents, or persons with disabilities with daily living activities in-home or within care facility. Keep house by making beds, doing laundry, washing dishes and preparing meals. Advise families and healthcare team regarding health concerns, nutrition, cleanliness and household activities. Empathetic Care Worker with sensitive and compassionate approach to cultivating trusting, stimulating and varied lifestyle for residents. Offers enhanced care with flexible learning approach for patients. Experience in hospital and in-home settings providing guidance and encouragement to patients through physical and emotional support. Personal Care Aide experienced in assisting clients with mental impairments or physical limitations to manage everyday tasks. Skilled in geriatric care and providing companionship and direct assistance to cognitively impaired clients. Reliable enthusiastically pursuing opportunity to add immediate value to growing team. Inspired to help others and driven to apply unfailing work ethic to meet objectives. Industrious and committed with skills for multitasking and managing time well. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level position. Ready to help team achieve company goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
33
33
years of professional experience
Work History
At Home Caretaker of Autisic Child
My Son Who Is 22, So Now I Can Work Out Of Home
10.2001 - Current
- .Monitored and maintained cleanliness, sanitation, and organization of assigned station and service areas.
- Planned, prepared, and served meals and snacks according to prescribed diets.
- Remained alert to problems or health issues of my son and competently responded.
- Determined specific needs and provided most appropriate level of services for son's well-being.
- Scheduled and accompanied my son to medical appointments.
- Completed household tasks by assisting with laundry, light housekeeping and grocery shopping.
- Provided emotional support and companionship to my son.
- Developed and implemented individual care plans tailored to needs of my son.
- Preserved my son's safety by following safety protocols.
- Helped my son to maintain independence and quality of life.
- Facilitated transportation to and from appointments.
- Coordinated appointments with medical professionals.
- Assisted with my son with daily activities by helping with bathing, grooming, dressing and meal preparation.
Billing and Collections Specialist
Visnoski Law Firm
03.1999 - 02.2001
- Processed payments and applied to customer balances.
- Delivered exceptional customer service on collection calls and maintained calm and professional demeanor.
- Entered all balances and money collected.
- Negotiated to collect balance in full.
- Meet with first time clients with attorneys to understand their needs.
- I worked with both Medicare and workmen's compensation.
- Researched accounts and completed due diligence to resolve collection problems.
- Negotiated re-payment plans by identifying causes of delinquent. payments to assist in recovery of debt and meet realistic timeframes.
- Achieved performance goals on consistent basis.
- Maintained high volume of calls and met demands of busy and productive group.
- Registered information of customers on database, collecting credit history, financial statements and personal details to preserve accurate records.
- Contacted customers to discuss past-due accounts and negotiated payment plans.
- Monitored customer accounts for payment delinquency and initiated collection efforts.
- Entered client details and notes into system for interdepartmental access and review.
- Generated and distributed monthly customer statements.
- Responded to customer inquiries and provided detailed account information.
- Established relationships with customers to encourage payment of delinquent accounts.
- Researched billing errors and discrepancies to initiate corrective action.
- Maintained accurate records of customer accounts, payments and payment plans.
Hospice Caregiver
At Home For My Mother
04.1997 - 09.1999
- Oversaw implementation and ongoing assessment of my mom's care plan.
- Comforted my family members, offered attentive listening and high level of emotional support.
- Assisted my mom with bathing, grooming, dressing, and oral hygiene care both in private residences and facilities.
- Positioned my mom to provide comfort and promote better body alignment.
- Checked and recorded vital signs, noting any significant changes and assisted nurses with treatment.
- Changed linens in rooms, keeping spaces fresh and clean for my mom's health and satisfaction.
- Facilitated personal hygiene management, feeding and ambulation.
- Followed directions of licensed nurses to administer medications and treatments.
- Reduced risks of my mom getting infection and cross-contamination by cleaning and sterilizing equipment.
- Helped my mom with self-feeding and assisted feeding, based on individual needs.
- Collaborated with physicians to design at-home medication guidelines and educated my mom and my family on correct medication administration. Completed activities of daily living for my mom unable to self-care and assisted her with limited mobility in completing tasks.
- Protected privacy and delivered comfort to preserve dignity of my dying mom and family members.
- Responded to my moms requests for supplies and personal comfort items such as extra blankets.
- Observed mom under care conditions to help identify symptoms, responses to treatments and progress with goals.
- Cared for my mom who was diagnosed with breast cancer, that turned into bone cancer.
- Monitored my mom's specimen samples and test results to effectively alert supervisors of potentially unhealthy changes.
- Helped my mom complete range of motion exercises to prevent loss of function during care.
- Transported my mom between rooms and appointments or testing locations.
- Maintained my mom's stability by checking vital signs and weight and recording intake and outtake information.
- Documented my mom's information and care activities in electronic health record.
Administrative Manager
Morgan And Co
02.1997 - 05.1999
- I delegated tasks and maintained a positive, productive administrative operations.
- Updated reports, managed accounts, and generated reports for company database.
- Established workflow processes, monitored daily productivity, and implemented modifications to improve overall my duties.
- I answered all incoming calls and handled them accordingly.
- I oversaw all his outside personal businesses.
- I did all journals and made sure all monies were correct and then gave them to CPA.
- Developed and implemented improved filing systems for enhanced order and accuracy.
- Greeted visitors, employees and clients politely and professionally for excellent reception service.
- Coordinated customer, vendor and stakeholder relations for smooth communication flows.
- Analyzed data related to administrative costs and spending trends to prepare budgets for personnel.
- Met department budgets by monitoring and reporting on office expenses.
- Streamlined and improved administrative operations by identifying automation opportunities.
- Communicated corporate objectives to various divisions to meet deadlines and adhere to company budgets.
- Organized and updated databases, records and other information resources.
- Created organized filing system to manage department documents.
- Cultivated strong relationships with vendors and partners supporting administrative operations.
- Improved office operations by automating client correspondence, record tracking and data communications.
- Identified opportunities to streamline processes and improve office operations and efficiency.
- Oversaw appointment scheduling and itinerary coordination for both clients and personnel.
- Improved customer satisfaction scores through application of superior conflict resolution and problem-solving skills.
- Analyzed and solved multi-faceted problems that effected executive leaders and business initiatives.
Billing Coordinator
Dr. Keith Schauder MD
08.1990 - 02.1994
- Updated documentation, reports and spreadsheets with financial information.
- Answered telephone and in person inquiries with friendly demeanor and full knowledge of billing department processes.
- Contacted clients with past due accounts to formulate payment plans and discuss restructuring options.
- Organized accounts for financial audits and supported audit process.
- Identified, researched, and resolved billing variances to maintain system accuracy and currency.
- Completed appeals of denied claims on patient bills.
- Entered details into accounts and tracked payments.
- Maintained detailed understanding of insurance plans and company requirements.
- Set up effective invoicing procedures alongside accounting staff and contracts department to maximize effectiveness of billing operations.
- Researched and resolved billing discrepancies to enable accurate billing.
- Provided excellent customer service, developing and maintaining client relationships.
- Worked with multiple departments to check proper billing information.
- Monitored customer accounts to identify and rectify billing issues.
- Called insurance companies for collections.
Education
No Degree - Health Administration
San Jacinto College
South Houston, TX05.1993
High School Diploma -
Clear Creek High School
League City, TX05.1989
Skills
- Mobility Support
- Emotional Support
- OSHA Requirements
- Personal Care
- Companionship Skills
- Troubleshooting and Repair
- Tracking Operating Expenses
- Financial Budgeting and Reporting
- Critical Thinking
- Customer Service-Focused
- Monthly Fee and Payment Collection
- Decision-Making
- Clear Communication
- Schedule Coordination
- Budget Preparation
- Creative and Adaptable
Timeline
At Home Caretaker of Autisic Child
My Son Who Is 22, So Now I Can Work Out Of Home
10.2001 - Current
Billing and Collections Specialist
Visnoski Law Firm
03.1999 - 02.2001
Hospice Caregiver
At Home For My Mother
04.1997 - 09.1999
Administrative Manager
Morgan And Co
02.1997 - 05.1999
Billing Coordinator
Dr. Keith Schauder MD
08.1990 - 02.1994
No Degree - Health Administration
San Jacinto College
High School Diploma -
Clear Creek High School
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