Monique Robinson
Memphis,TN
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
12
12
years of professional experience
Work History
Sr.Supervisor
CTDI - Communications Test Design
12.2021 - Current
- Created culture of continuous improvement, inspiring employees to take action to solve problems.
- Assigned tasks to team members based on individual strengths and promoted teamwork-driven environment to meet goals.
- Met and exceeded productivity by 25% after implementing new processes to improve quality output.
- Trained new team members by relaying information on company procedures and safety requirements.
- Worked different stations to provide optimal coverage and meet production goals.
- Minimized resource and time losses by addressing employee or production issue directly and implementing timely solutions.
- Managed schedules accepted time off requests and found coverage for short shifts.
- Held weekly team meetings to inform team members on company news and updates.
- Collected, arranged, and input information into database system.
- Self-motivated, with strong sense of personal responsibility.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
- Passionate about learning and committed to continual improvement.
- Worked flexible hours across night, weekend and holiday shifts.
Team Lead
iQor
07.2011 - 10.2015
- Updated daily logs with production activities and special incidents to keep managers well-informed.
- Rotated through different positions to keep team working efficiently and meet all production targets.
- Checked quality of completed products and component materials to comply with manufacturing specifications.
- Trained new team members in specific tasks of each position.
- Kept work areas clean by removing debris, sweeping up dust and organizing supplies.
- Directed and supervised team of 35 employees engaged in Receiving and Systematic Put away.
- Evaluated employee skills and knowledge regularly, training, and mentoring individuals with lagging skills.
Education
Associate of Applied Science - MOP
Concorde Career College - Memphis
Memphis, TN07.2009
Skills
- SrSupervisor Oct 2015 - Current
- IQOR Global Services, LLC - Memphis, TN
- Created culture of continuous improvement, inspiring employees to take action to solve problems
- Assigned tasks to team members based on individual strengths and promoted teamwork-driven environment to meet goals
- Employee Supervision
- Conflict Resolution
- Cross-functional Collaboration
- Leadership Abilities
- Time Management
- Computer Skills
Timeline
Sr.Supervisor
CTDI - Communications Test Design
12.2021 - Current
Team Lead
iQor
07.2011 - 10.2015
Associate of Applied Science - MOP
Concorde Career College - Memphis