Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Timeline
Generic

Monique Robinson

Seattle,WA

Summary

Professional with extensive experience in employee relations and leadership roles. Skilled in creating assessment strategies that enhance workforce diversity and retention. Expertise in coaching and advising for performance improvement and professional development. Committed to fostering a culture of employee care and engagement.

Overview

14
14
years of professional experience
1
1
Certification

Work History

Employee Relations Lead

Expeditors
Seattle, WA
09.2022 - Current
  • Human Resources: Employee/applicant relations; answer questions and concerns, counsel on personnel policies, promotional opportunities, job requirements, and work-related issues, maintain good relationships, and provide support.
  • Employee Benefits Contact: Support benefits coordination, answer employee questions, and maintain effective forms flow. Assist in implementing new benefits programs, open enrollment and coordinate the communication process.
  • Training: Facilitate training (Level One Trainer Certification), Run and deliver reporting for the branch on personnel and training, including personnel reports, regular training updates, one-on-one communication with individuals at risk of late training
  • Payroll: Audit, process, and approve electronic timecards
  • Employee Document Management: Maintain personnel files, employee rolls and lists, organization chart, current job descriptions, and performance appraisal program.
  • New Hire Processing: Receive and process employment applications; submit and monitor background checks; schedule, and deliver new employee orientation sessions.Receive, finalize and submit new hire paperwork to finish new employee processes.
  • HR Compliance: Counsel and advise branch management staff on various policies, procedures and employment laws

Senior Partner Relations Representative

Starbucks
Seattle, WA
07.2021 - 09.2022
  • Provided consultation and support to retail field leaders on performance management aligned with Starbucks Missions and Values.
  • Leveraged data insights to assess and enhance customer and partner experiences.
  • Investigated and resolved grievances and workplace concerns to maintain a positive work environment.
  • Demonstrated a growth mindset, acting as a catalyst for organizational change.
  • Integrated inclusion, diversity, equity, and accessibility into all talent practices.
  • Advised on key partner issues, ensuring adherence to company policies and procedures.
  • Facilitated discussions with retail leaders to drive performance improvements.
  • Utilized insights to develop actionable strategies for enhancing employee engagement.

Operations Manager

Starbucks
Seattle, WA
03.2016 - 07.2021
  • Executed innovative recruitment strategies to source passive talent and build a high-quality workforce.
  • Developed succession plans for partners, ensuring accurate assessments and effective transitions.
  • Assessed partner-related trends to identify opportunities for enhancing overall employee experiences.
  • Collaborated on onboarding and training programs for retail field leaders to ensure adherence to company policies.
  • Facilitated active listening sessions with partners to address ideas, concerns, and workplace challenges.
  • Led store and district talent planning using company-compliant tools and routines.
  • Implemented consistent practices aligned with company and US standards across all operational levels.
  • Enhanced partner engagement by resolving roadblocks and investigating workplace issues.

Operations Manager

Pacific Sunwear
Houston, TX
02.2011 - 03.2016

Education

Bachelor of Science - Psychology

Iowa State University
Ames, IA
12-2003

Skills

  • Effective communication
  • Workplace investigations
  • Policy implementation
  • Relationship management
  • Leadership and supervision
  • Performance management
  • Customer service
  • Conflict resolution
  • Payroll administration
  • Team collaboration
  • Inclusivity practices
  • Human resources certification
  • Interpersonal communication

Accomplishments

  • Employee of the Year 2023
  • Employee of the Month - Feb 2023
  • Manager of The Quarter - District (Q4), 2018
  • Manager of The Quarter - Regional (Q1), 2019
  • Manager of The Quarter - District (Q3) 2020
  • Manager of The Quarter - Regional (Q4), 2020

Certification

  • Society of Human Resource Management Certification (SHRM - CP)
  • Employee Relations Coordinator Certification

Timeline

Employee Relations Lead

Expeditors
09.2022 - Current

Senior Partner Relations Representative

Starbucks
07.2021 - 09.2022

Operations Manager

Starbucks
03.2016 - 07.2021

Operations Manager

Pacific Sunwear
02.2011 - 03.2016

Bachelor of Science - Psychology

Iowa State University

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