Monique Robledo
Houston,TX
Summary
Dedicated employee with strengths in customer service, sales and promotion strategies. Successful in teaching junior employees how to maximize performance.
Overview
10
10
years of professional experience
Work History
Cashier
99 Cents Only
Houston, TX
12.2023 - Current
- Greeted customers and answered any questions they had about the store's products and services.
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Counted money in cash drawer at the beginning of shift to ensure that amounts were correct and have sufficient change.
- Answered customer inquiries regarding store policies and procedures.
- Assisted customers over the phone regarding store operations, product information and order placement.
- Provided excellent customer service while promoting loyalty programs to increase sales potential.
- Answered customer questions and provided store information.
- Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
- Worked closely with front-end staff to assist customers.
- Greeted customers promptly and responded to questions.
- Answered phone calls to assist customers with questions and orders.
- Processed customer payments quickly and returned exact change and receipts.
- Offered customers carry-out service at completion of transaction.
- Checked personal identifications during alcohol and tobacco sales.
- Adhered to social distancing protocols and wore mask or face shield.
SERVER/BARTENDER
THE JUICY CRAB willowbrook
06.2021 - 03.2022
- Serving food and beverages while maintaining high quality formal table service to over 100+ customers daily
- Ensured proper presentation and preparation of food products and beverages in an appealing way
- Organized large parties reservations and special requests efficiently and accurately
- Team Oriented - Comfortable with long periods of standing
- Cash Handling - Organized and resourceful.
front desk night audit
hilton garden inn nw/willowbrook
08.2019 - 02.2020
- Service-oriented and works well with both customers and fellow team members with in the hospitality field
- I work well under pressure - making quick decisions in high stress situations and troubleshooting problems
- Handles tasks with accuracy and efficiency
- I am very friendly and love meeting and working with new people
- Judgment and Decision Making - Social Perceptiveness - Familiar with POS and OnQ systems - Reading Comprehension - Critical Thinking - Speaking - Time Management - Familiar with Word & Excel Prog
customer service/sales representative
twfg-pedraza insurance
09.2014 - 10.2018
- Customer Service Representative with over 4 years of experience in telephone and in person customer service, including sales, technical support, customer care, and carrier support
- Know ledged in customer service software, conflict resolution, and possess a positive attitude
- Attention to detail
- Computer Knowledge - Ability to multi-task
- Conflict Resolution - Basic math
- Data entry - Clear communication
- Effective Listening.
Cashier/server
taco cabana
02.2014 - 08.2014
- Experienced in taking orders down, operating cash registers, safely handling food, greeting customers in the restaurant
- Food serve worker with fast food, and customer service experience
- Team Oriented - Comfortable with long periods of standing
- Cash Handling - Organized and resourceful.
Education
trade certificate -
College of Health Care Professions
10.2016
high school diploma -
Klein Forest High School
06.2014
Associates -
Lonestar College University Park
Skills
- Customer Service
- POS Systems
- Payment Collection
- Payment Processing
- Cash Handling
- Customer Assistance
- Conflict Resolution
- Organizational abilities
- Product Knowledge
- Daily Reporting
- Sales expertise
- Customer service excellence
- Issue Resolution
- Customer Relations
Volunteer Experience
- Feeding For the Homeless, 06/2020
- Donating Food to Families During Covid-19, 06/2020
Timeline
Cashier
99 Cents Only
12.2023 - Current
SERVER/BARTENDER
THE JUICY CRAB willowbrook
06.2021 - 03.2022
front desk night audit
hilton garden inn nw/willowbrook
08.2019 - 02.2020
customer service/sales representative
twfg-pedraza insurance
09.2014 - 10.2018
Cashier/server
taco cabana
02.2014 - 08.2014
trade certificate -
College of Health Care Professions
high school diploma -
Klein Forest High School
Associates -
Lonestar College University Park