Monique Rodarte
Sacramento,CA
Summary
Resourceful operations leader experienced in monitoring the daily operations of the company and business executives. Adept at leading employees and encouraging maximum growth. Also a Customer-oriented Wireless Sales Associate with thorough knowledge of company's products and services and familiarity of customer and market dynamics. Versed in assessing customer needs, maintaining stock and cross-selling products. Proficient in POS system operations coupled with positive, energetic demeanor. With over a decade of exceptional customer service,, ability to learn and adapt quickly to any work environment.
Overview
17
17
years of professional experience
Work History
Chief Operations Officer
Fireheart Inc
06.2012 - Current
- Supported business growth through strategic planning and process development.
- Met customer service standards and expectations consistently by effectively communicating and actively listening.
- Streamlined company processes and procedures while enhancing customer satisfaction.
- Made decisions with broad and positive impact on security management operations.
- Formulated and executed strategic initiatives to improve product offerings.
- Analyzed industry trends and tracked competitor activities to inform decision making.
- Managed financial, operational and human resources to optimize business performance.
- Established and maintained strong relationships with customers, vendors and strategic partners.
- Leveraged experience through vital management positions guiding business to success.
Mobile Sales Lead
Best Buy
05.2008 - 10.2011
- Upsold customers by recommending accessories and promotions to increase revenue.
- Accepted and processed payments and purchases for new equipment using POS system.
- Demonstrated proficient product knowledge to customers and provided detailed product information.
- Assisted and supported training of new sales associates.
- Maintained accurate records of sales and customer information.
- Tracked and recorded department inventory of products.
- Operated product tools, equipment and point of sale terminals.
- Oversaw signage, pricing and shelf labeling to promote neat, professional presentation.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Engaged in friendly conversation with customer to better uncover individual needs.
- Provided exceptional services and pleasant shopping experiences to retail customers.
- Recommended complementary purchases to customers, increasing revenue.
- Assisted customers in determining cellular phone needs by asking open-ended questions, clarifying advantages and disadvantages of each product and explaining products by ratings
Overnight Stocker and Receiver
Home Depot
06.2006 - 05.2008
- Adhered to safety processes and procedures when stocking store to avoid falls and other injuries.
- Unloaded pallets and deliveries and organized products in warehouse.
- Monitored and managed stock levels of goods to verify availability of products.
- Conducted counts and audits of inventories to identify and resolve discrepancies in records.
- Properly labeled and stored goods in safe area to provide identification and avoid losses.
- Stocked designated items on shelves, end caps and displays.
- Stocked shelves, racks and cases with new or transferred merchandise.
- Labeled products, rotated stock and fronted merchandise for appealing display.
- Kept aisles clear and clean while restocking to prevent accidents and enable others to easily pass by.
Inventory Management Associate
Home Depot
06.2006 - 05.2008
- Recorded information, shortages, and discrepancies to keep records current and accurate.
- Completed stock inventories to identify and address issues negatively impacting controls.
- Completed physical inventory counts each month.
- Kept documentation and records accurate and up-to-date with latest data to prevent errors in processing or delivery.
- Assisted in processing of new inventory and disposal of outdated items to keep products fresh and up-to-date.
- Monitored and adjusted inventory levels to meet customer needs and demands.
- Checked product levels and recommended new purchases.
- Executed regular inventory counts and supply audits to monitor shrinkage and generate insights into purchasing decisions.
- Collaborated with sales team members to stay current on inventory levels, complete accurate orders, and resolve item issues.
- Reviewed printed tickets or digital orders to get item numbers and merchandise locations.
Education
Bachelor of Arts - Biology
California State University - Sacramento
Sacramento, CA06.2015
Skills
- Corporate Strategy and Development
- Internal Control Systems
- Quality Control Planning
- Business Consulting
- Operational Analysis
- Expectation Management
- Guest Relations
- Effective Customer Service
- Strategic Planning
- Operations Management
- Schedule Preparation
Languages
Spanish
Native or Bilingual
Timeline
Chief Operations Officer
Fireheart Inc
06.2012 - Current
Mobile Sales Lead
Best Buy
05.2008 - 10.2011
Overnight Stocker and Receiver
Home Depot
06.2006 - 05.2008
Inventory Management Associate
Home Depot
06.2006 - 05.2008
Bachelor of Arts - Biology
California State University - Sacramento