Summary
Overview
Work History
Education
Skills
Timeline
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Monique Rodriguez-perez

Thousand Oaks,CA

Summary

Dynamic educator with a proven track record at KinderCare Learning Centers, excelling in classroom management and fostering student engagement. Adept at building relationships with parents and students, I utilize critical thinking to enhance lesson planning and support child development, ensuring a nurturing environment that promotes growth and learning.

Overview

6
6
years of professional experience

Work History

Teacher

KinderCare Learning Centers
07.2023 - 07.2025
  • Developed and implemented engaging lesson plans aligned with early childhood education standards.
  • Fostered a nurturing environment that encouraged social, emotional, and cognitive development in children.
  • Collaborated with parents to provide updates on children's progress and address concerns effectively.
  • Facilitated daily activities that promoted physical activity, creativity, and problem-solving skills among students.
  • Maintained a safe and clean classroom environment conducive to learning and exploration.
  • Participated in professional development workshops to enhance teaching techniques and educational practices.
  • Established positive relationships with children, promoting trust and openness in the classroom setting.
  • Enhanced classroom engagement through the use of interactive teaching methods, such as group projects and hands-on activities.
  • Maintained accurate records of student progress, attendance, and behavior to facilitate ongoing communication with parents about their child''s educational journey.
  • Identified struggling students early on and provided additional support through tutoring sessions and modified lesson plans.

Guest Service Advocate

Target
09.2021 - 06.2023
  • Resolved customer inquiries and concerns through effective communication and problem-solving techniques.
  • Assisted in the development of training materials to enhance team knowledge and performance.
  • Collaborated with cross-functional teams to streamline service processes and improve response times.
  • Implemented feedback mechanisms to gather customer insights for service enhancements.
  • Supported onboarding of new team members by sharing best practices and operational guidelines.
  • Supported team members, fostering a collaborative and productive work environment.
  • Improved customer satisfaction by promptly addressing inquiries and resolving issues.
  • Demonstrated empathy and active listening skills when dealing with frustrated customers, diffusing tense situations effectively.
  • Enhanced client retention through exceptional service delivery and proactive communication.
  • Analyzed customers' issues and complaints and initiated corrective actions.
  • Maintained detailed knowledge of company products and services to provide accurate information to clients.
  • Handled escalations professionally, demonstrating composure under pressure while finding satisfactory solutions for both parties involved.
  • Managed high call volumes while maintaining quality service standards and positive customer interactions.

Receptionist

Navy Exchange
04.2019 - 08.2021
  • Greeted and assisted customers, providing exceptional service to enhance shopping experience.
  • Managed multi-line phone system, directing calls efficiently to appropriate departments.
  • Processed customer transactions accurately, ensuring smooth checkout operations.
  • Maintained organized front desk area, improving workflow and accessibility for staff and patrons.
  • Trained new staff on operational procedures and customer service protocols effectively.
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Confirmed appointments, communicated with clients, and updated client records.
  • Answered phone promptly and directed incoming calls to correct offices.
  • Kept reception area clean and neat to give visitors positive first impression.
  • Resolved customer problems and complaints.
  • Handled cash transactions and maintained sales and payments records accurately.
  • Cultivated positive relationships with clients through professional demeanor and excellent interpersonal skills.

Education

Apollo High School
Simi Valley, CA
05.2016

Skills

  • Classroom management
  • Relationship building
  • Critical thinking
  • Lesson planning
  • Student engagement
  • Parent-teacher communication
  • Positive role model and mentor
  • Conflict resolution
  • Child development
  • Student evaluations
  • Team building
  • Task prioritization
  • Record keeping

Timeline

Teacher

KinderCare Learning Centers
07.2023 - 07.2025

Guest Service Advocate

Target
09.2021 - 06.2023

Receptionist

Navy Exchange
04.2019 - 08.2021

Apollo High School

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Monique Rodriguez-perez