Monique Rodriguez Siaca
Summary
Organized Patient Service Representative with 2+ years of experience in healthcare. Adept at patient advocacy and education with commitment to efficiency. Skilled at coordinating busy offices and maintaining professionalism in stressful situations. Patient Services Specialist with exceptional communication skills offering patient-centric approach to comprehensive administrative support in healthcare clinics and facilities. Demonstrated to deliver outstanding customer service and leverage technology to manage patient scheduling and registration processes to facilitate patient care. Skilled in fostering positive patient experiences while maintaining cost-efficiency and compliance.
Overview
18
18
years of professional experience
Work History
Patient Service Coordinator
Cora Physical Therapy
09.2021 - Current
- Enhanced patient satisfaction by efficiently scheduling appointments and handling registration tasks.
- Streamlined communication between patients and medical staff, ensuring timely responses to inquiries and concerns.
- Maintained accurate patient records by diligently updating information in the electronic health record system.
- Reduced wait times for patients through effective coordination of appointment schedules with providers.
- Contributed to a positive clinic environment by consistently displaying compassion, empathy, and professionalism when interacting with patients.
- Responded effectively to challenging situations involving distressed or dissatisfied patients while maintaining a calm demeanor and positive attitude.
- Scheduled appointments to enter appointment date and time into computerized scheduler.
- Called patient to confirm appointment and prepared paperwork prior to visit to expedite check-in process.
- Collaborated with colleagues to maintain and upkeep office and waiting area to provide clean and organized environment for patients.
- Communicated with primary care offices and insurance companies to obtain authorization.
- Collected time of service payments and issued receipts.
- Telephoned and interviewed patients and family members to obtain pre-registration information and confirm appointments.
- Oversaw monthly inventory orders to guarantee properly stocked office.
Sales Associate
Kay Jewelers
11.2018 - 08.2021
- Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Developed new client relationships by actively engaging with potential customers and highlighting the benefits of our product offerings.
- Achieved monthly sales targets consistently by implementing effective sales strategies and maintaining a high level of product knowledge.
- Organized in-store promotions and events to increase foot traffic and drive additional sales opportunities.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Provided personalized shopping experiences for repeat customers by remembering their preferences and offering tailored recommendations.
Manager
Rent A Center
02.2006 - 10.2018
- Mentored junior team members for career advancement, fostering a pipeline of future leaders within the organization.
- Established performance goals for employees and provided feedback on methods for reaching those milestones.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Established team priorities, maintained schedules and monitored performance.
- Controlled costs to keep business operating within budget and increase profits.
Education
Associate of Applied Business - Hospitality Management
Monroe College
The Bronx, NY04.2001
High School Diploma -
John F Kennedy High School
The Bronx, NY06.1993
Skills
- Punctual and Hardworking
- Spanish Fluency
- Resolving Problems
- Caring and Empathetic
- Customer Service
- Administrative and Office Support
- Patient Registration
- Team Leadership
- Schedule Coordination
- Team Collaboration
- Phone and Email Etiquette
Languages
Spanish
Native or Bilingual
Timeline
Patient Service Coordinator
Cora Physical Therapy
09.2021 - Current
Sales Associate
Kay Jewelers
11.2018 - 08.2021
Manager
Rent A Center
02.2006 - 10.2018
Associate of Applied Business - Hospitality Management
Monroe College
High School Diploma -
John F Kennedy High School