MONIQUE ROKOWSKI

• Handles all shipping and receiving procedures (merchandise, customer repairs, displays)
• Responsible for keeping accurate count of all merchandise, and manage the resolution of discrepancies, trace item history to find root cause and implement corrective actions to prevent future occurrences.
• Cross-referenced invoices and supplies for reporting accuracy.
• Managed multiple complex inventory activities and client-driven projects.

• Build trust by listening to the customers needs and educating to assist with purchasing while maintaining professional relationships with guests
• Maintain 100% in 5 out of 5 sales standards
• Scheduling/payroll/deposits
• Train and develop new employees , track success and provide feedback and help generate a plan to achieve sales goal

• Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service
• Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.

• Reduced damage rates for packages through careful handling and adherence to safety protocols.
• Maintained a safe work environment by adhering to company policies and guidelines for proper lifting techniques.
• Maximized space utilization within trucks through effective stacking and arranging of packages
• Verified shipping labels to minimize shipment delays