Monique Roland

• Promoted team collaboration, performance, and efficiency by fostering healthy environments focused on mutual success.
• Approved regular payroll submissions for employees.
• Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
• Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
• Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.
• Provided excellent customer service, promoting membership loyalty and increasing customer satisfaction rates.
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• Interacting with customers over the phone, or via email
• Communicate with customers and vendors to verify information
• Handled customer problems, inquiries and complaints
• Multi tasked in a high volume, high stress environment.
• Handled day-to-day operations
• Managed shifts
• Assured customer satisfaction at all times
• Responsible for running warehouse and distribution
• Trained operation managers and drivers
• Handled all daily sales reporting
• Team Individual Development
• Partners with the Store Manager to establish clear performance goals and objectives

Writes and delivers quarterly check-ins, individual development plans and annual performance reviews for team

• Maximized operational excellence mentoring personnel on management principles, industry practices, and company procedures.

• Conducted weekly walk-throughs with the manager to discuss interior visual displays, including store window presentation.
• Immediately addressed issues with customers so that they could be successfully resolved.
• Resolved all customer complaints in a professional manner while prioritizing customer
• Strategically scheduled team members to maintain optimal staffing levels at all times.
• Followed up with all customers each week to verify that they were satisfied with purchases.
• Worked with the management team to implement the proper division of responsibilities.
• Completed human resource operational requirements by scheduling and assigning employees.
• Maintained the work structure by updating job requirements and job descriptions for all positions.
• Verified data integrity and accuracy.
• Oriented newly hired employees by providing company information, and establishing position-related requirements.
• Maintained an exceptionally clean, customer-friendly and well-run store.

• Completed all daily tasks and special assignments with an efficient and quality-driven approach.
• Processed payments for credit and debit cards and returned the proper change for cash transactions.
• Trained and managed associates in customer service and sales techniques.
• Monitored security and handled incidents in a calm and professional manner.
• Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
• Engaged with customers in a sincere and friendly manner.
• Direct sales floor activities ensuring excellence in customer service and resolving store level problems
• Establish sales goals manage budgets devise sales forecasts consistently maximizing sales and profits
• Oversee personnel management interviewing hiring training mentoring/coaching and evaluating
• Manage merchandise selection window displays and stocking working directly with vendors
• Work with corporate management developing local marketing and advertising strategies
• Applied strategies that improved shrink percentage for five years
• Key contact with suppliers / vendors securing key business agreements
• Maintained price accuracy of goods and ensured adequate stock levels