Summary
Overview
Work History
Education
Skills
Certification
Timeline
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Monique Romar

Monique Romar

Opelousas,LA

Summary

Excelled in customer service, enhancing satisfaction and loyalty through expert complaint resolution and empathetic engagement. Skilled in customer service and maintaining composure under pressure, significantly contributed to team success by mentoring new hires and streamlining checkout processes, showcasing the ability to manage high-stress situations and complex customer interactions effectively. Polite and professional successful in applying strong communication and problem resolution skills to each customer issue. Solid history of surpassing productivity and quality targets in high-volume settings. Skillful in building long-lasting, loyal customer relationships. Friendly Customer Service Cashier experienced working in diverse retail environments. Successful operating cash registers and performing necessary calculations. Genuine people-person successful mediating various disputes. Trustworthy and dedicated with 8 years of experience serving customers and operating register. Talented at correctly taking order information and serving to customers quickly. Cheerful when assisting customers with requests and meeting special needs.

Overview

8
8
years of professional experience
2
2
years of post-secondary education
1
1
Certification

Work History

Customer Service Cashier

Walmart
Opelousas, Louisiana
03.2016 - Current
  • Resolved customer complaints, leading to noticeable improvement in customer satisfaction ratings.
  • Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Resolved customer complaints with professionalism and empathy, resulting in increased customer loyalty.
  • Maintained a clean and organized workspace, promoting a welcoming environment for customers.
  • Processed customer orders and accurately handled payment transactions.
  • Met customer service goals and exceeded customer expectations.
  • Developed and managed relationships with customers to increase customer loyalty.
  • Enabled customers to feel welcomed, important, and appreciated by answering questions about products sold throughout store.
  • Answered product questions using knowledge of sales and store promotions.
  • Resolved customer complaints and maintained clean and tidy checkout area.
  • Provided support to fellow cashiers by stepping in during breaks or assisting with complex transactions as needed.
  • Educated customers about billing, payment processing and support policies and procedures.
  • Utilized POS system to handle customer cash and credit card transactions.
  • Handled sensitive information securely while processing payments through various methods including cash, credit cards, and gift cards.
  • Processed returns and exchanges with care, adhering to store policies while prioritizing customer satisfaction.
  • Collaborated with team members to streamline checkout processes, reducing average customer wait time.
  • Learned duties for various positions and provided backup at key times.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
  • Provided coaching and mentoring to new hires, contributing to their successful integration into the team.
  • Trained new Customer Service Representatives on company policies, procedures, and best practices.
  • Responded proactively and positively to rapid change.
  • Handled escalated calls professionally, effectively resolving complex issues and ensuring client satisfaction at all times.
  • Managed high call volumes while providing exceptional customer support and maintaining professional composure.
  • Assisted in training new employees, ensuring they were knowledgeable about company policies and procedures.
  • Demonstrated versatility by cross-training in various departments throughout the store when required.
  • Took ownership of customer issues and followed problems through to resolution.

Education

Associate of Science - Accounting

Louisiana State University At Eunice
Eunice, LA
08.2021 - 05.2023

Skills

Customer Complaint Resolution

Certification

Microsoft Excel

Timeline

Microsoft Excel

05-2023

Associate of Science - Accounting

Louisiana State University At Eunice
08.2021 - 05.2023

Customer Service Cashier

Walmart
03.2016 - Current

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Monique Romar