Monique Rosales
Lake Elsinore
Summary
Dynamic manager with a proven track record at Circle K, excelling in team leadership and customer service. Enhanced operational efficiency through strategic process improvements, achieving significant reductions in downtime. Skilled in decision-making and time management, I foster high-performing teams and drive customer satisfaction through effective training and engagement initiatives.
Overview
2010
2010
years of professional experience
Work History
Manager
Circle K
- Managed team performance, ensuring alignment with operational goals and quality standards.
- Developed training programs to enhance staff skills and improve workflow efficiency.
- Implemented process improvements, resulting in streamlined operations and reduced downtime.
- Coordinated scheduling and resource allocation to optimize project timelines and deliverables.
- Managed and motivated employees to be productive and engaged in work.
- Led safety initiatives, fostering a culture of compliance and risk management within the team.
- Analyzed operational data to identify trends and recommend actionable solutions for improvement.
- Conducted regular performance evaluations, providing constructive feedback to team members.
- Maintained professional, organized, and safe environment for employees and patrons.
- Maximized performance by monitoring daily activities and mentoring team members.
- Cross-trained existing employees to maximize team agility and performance.
- Controlled costs to keep business operating within budget and increase profits.
- Developed and maintained relationships with customers and suppliers through account development.
- Improved safety procedures to create safe working conditions for workers.
- Built high-performing teams through effective recruitment, onboarding, and talent development initiatives.
- Managed budgets effectively, ensuring optimal financial performance while investing in necessary resources for business growth.
- Improved marketing to attract new customers and promote business.
- Oversaw inventory management, optimizing stock levels, and reducing waste.
- Improved customer satisfaction scores by overhauling customer service protocols and training staff in customer engagement techniques.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
- Established performance goals for employees and provided feedback on methods for reaching those milestones.
- Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
- Set aggressive targets for employees to drive company success and strengthen motivation.
- Identified and communicated customer needs to supply chain capacity and quality teams.
Medical Billing
Dr. Powell
01.2004 - 07.2009
- Served as a subject matter expert on medical billing matters, providing guidance to colleagues on complex cases or unique situations.
- Participated in networking events within the healthcare industry to stay informed about changes affecting the field of medical billing.
- Streamlined medical billing procedures for increased efficiency and accuracy in the collections process.
- Provided guidance to students on career opportunities within the medical billing field, including job search strategies and networking tips.
- Streamlined medical billing processes by detecting coding errors and ensuring correct coding practices were implemented.
- Reduced errors in medical billing by meticulously reviewing patient charts for accurate code assignment.
- Assisted in training new staff members on medical billing procedures and software systems, contributing to a cohesive team environment.
- Assisted with medical billing procedures, ensuring prompt submission and resolution of insurance claims.
- Improved accuracy of medical billing by reviewing patient records and conducting regular audits.
- Enhanced revenue by streamlining medical billing processes and improving accuracy in claims submissions.
- Ensured compliance with industry regulations by staying up-to-date on changes to medical billing procedures and guidelines.
- Increased accuracy in medical billing by thoroughly reviewing patient records and verifying insurance coverage.
- Supported patients in setting up payment plans and resolving medical billing disputes.
Education
Elsinore High School
Lake Elsinore, CA06.1998
Skills
- Customer service
- Team leadership
- Time management
- Decision-making
Timeline
Medical Billing
Dr. Powell
01.2004 - 07.2009
Manager
Circle K
Elsinore High School
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