Monique Ross
Washington,DC
Summary
Compassionate Case Manager experienced in Shelters and family environments. Hardworking and dedicated to achieving desired case outcomes. Offers excellent problem-solving, conflict resolution, and communication abilities. Conscientious professional with extensive experience advocating for the social and economic well-being of individuals and families. Skilled at providing guidance, support, and assistance. Strong communication and management skills and committed to inspiring community service.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Case Manager 21
Metropolitan Educational Solutions
10.2023 - Current
- Maintained accurate documentation on all cases, ensuring compliance with regulations and confidentiality requirements.
- Conducted thorough assessments of clients'' situations, identifying issues, goals, and necessary interventions.
- Educated clients on available programs, benefits, and services, empowering them to make informed decisions about their care needs.
- Advocated for client rights when interacting with external agencies or institutions, ensuring fair treatment at all times.
- Achieved positive client outcomes by developing and implementing comprehensive case management plans.
- Enhanced communication between clients and providers through consistent follow-ups and progress updates.
- Monitored ongoing cases closely, adjusting case management strategies as needed based on evolving circumstances or new information.
Community Support Worker
Umbrella Therapeutic Services
04.2019 - 01.2023
- Responsible for assisting people in identifying personal recovery goals
- Assisting with community resources such as housing, food banks and medical care
- Providing psycho-educational and teaching symptom management skills to minimize the effects of symptoms of individual daily lives.
Leasing Consultant
Edgewood Property Management
11.2016 - 11.2018
- Responsible for working with tenants to find potential properties to rent
- Including taking tenants to view different properties, communicating prices and terms to clients and negotiating sales and renewals.
Community Support Worker
Contemporary Family Services
03.2014 - 10.2017
- Responsible for assisting people in identifying personal recovery goals
- Assisting with community resources such as housing, food banks and medical care
- Providing psycho-educational and teaching symptom management skills to minimize the effects of symptoms of individual daily lives.
Education
Bachelor of Arts - Social Worker
Catholic University of America
620 Michigan Ave., N.E.. Washington, DC 20064.05.2026
High School Diploma -
Spingarn Senior High School
2600 Benning Road NE, Washington DC06.1989
Skills
- Compassionate and able to relate to different clients with various needs
- Motivational to encourage clients to follow their care plans
- Strong verbal and written communication skills to explain to clients, family members and friends and professionals the case and care plan and maintain good case r
- Relationship Building
- Decision-Making
- Organization to manage several different cases at once
- Computer literacy to maintain and manage case records
- Conflict Resolution
- Positive Attitude
- Email and Telephone Etiquette
Accomplishments
- Mandating Reporter Certificate
- HMIS Family & Single Adults Certificate (03/2024)
- Insurance License (Property and Casualty)
Tools Technology
- Computer scheduling
- Outlook
- Excel
- Word
- EzLynx
- Credible
- Octo
- Accounts payable and budgeting
- A solid public speaker
- Capable team builder
- Actively listens and collaborates
References
Available Upon Request
Certification
Mandating Reporter (Feb 2024)
Case Manager of the Month ( March 2024)
HMIS (March 2024)
Timeline
Case Manager 21
Metropolitan Educational Solutions
10.2023 - Current
Community Support Worker
Umbrella Therapeutic Services
04.2019 - 01.2023
Leasing Consultant
Edgewood Property Management
11.2016 - 11.2018
Community Support Worker
Contemporary Family Services
03.2014 - 10.2017
Bachelor of Arts - Social Worker
Catholic University of America
High School Diploma -
Spingarn Senior High School
Mandating Reporter (Feb 2024)
Case Manager of the Month ( March 2024)
HMIS (March 2024)
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