Summary
Overview
Work History
Education
Skills
Notable Projects
Certification
Technical Tools And Skills
Security And Fintech Readiness
Core Expertise
Timeline
Generic

Monique R. Simmons

Washington,USA

Summary

Financial services executive with 20+ years of success in payments operations, card services, and fraud mitigation—now transitioning into fintech with a focus on secure digital innovation. Deep expertise in debit/credit card operations, ACH, RTP, FedNow, and regulatory compliance (Reg E, PCI DSS, NACHA). Skilled at optimizing operational workflows, leading cross-functional teams, and implementing real-time fraud defense strategies. Certified NAFCU Compliance Officer (NCCO) with in-depth knowledge of federal regulations and best practices. Currently pursuing CompTIA Security+ to expand cybersecurity readiness in fintech ecosystems.

Overview

24
24
years of professional experience
1
1
Certification

Work History

AVP, Payments Operations & Digital Security

Department of Commerce FCU
Washington, DC
05.2021 - Current
  • Led end-to-end payment operations across debit, credit, ACH, wire, and real-time platforms (FedNow, RTP), while advancing digital transformation and fraud analytics capabilities.
  • Spearheaded fraud risk assessments and mitigation strategies, ensuring 97%+ compliance audit success (PCI DSS, NACHA, Reg E).
  • Implemented real-time fraud monitoring systems that enhanced digital transaction security and improved response times.
  • Collaborated with fintech vendors to integrate secure mobile and digital wallet solutions, increasing adoption by 30%.
  • Oversaw card portfolio management, improving operational efficiency by 25% through automation and risk-driven data insights.
  • Supported FedNow rollout and enhanced real-time payment security measures.

Operations/Fraud Analyst & Card Services Manager

Department of Commerce FCU
Washington, DC
05.2016 - 05.2021
  • Managed complex fraud investigations, recovering over $1.2M in partnership with law enforcement and internal compliance teams.
  • Developed fraud detection rules and digital workflows, resulting in a 15% improvement in fraud capture accuracy.
  • Directed Visa dispute resolution process under VCR rules, improving resolution time by 30%.
  • Enhanced EFT channel monitoring (ACH, wire, P2P, mobile) for fraud and error reduction.

Electronic Banking & Card Services Administrator

Industrial Bank
Washington, DC
09.2011 - 05.2016
  • Administered card platforms with a focus on EMV compliance and fraud defense.
  • Reduced reconciliation errors by 10% through digital enhancements and secure transaction workflows.
  • Trained frontline teams in emerging payment tech and cybersecurity awareness.

Lockbox Assistant Manager / Overdraft Policy Admin

Industrial Bank
Washington, DC
06.2002 - 09.2011
  • Supervised transaction processing and implemented automated reconciliation tools, reducing manual errors by 40%.
  • Managed overdraft systems with an emphasis on regulatory compliance and fraud prevention.

Branch Manager

SunTrust Bank
Washington, DC
01.2009 - 01.2011
  • Directed daily branch operations, staff leadership, and customer service excellence.
  • Managed compliance, audits, and risk mitigation across branch financial operations.
  • Increased branch performance through targeted product promotions and community engagement.

Assistant Branch Manager

BB&T Bank
Washington, DC
01.2007 - 01.2009
  • Oversaw teller operations and daily client services to ensure accuracy and compliance.
  • Supported branch audits, sales coaching, and operational integrity.
  • Trained new staff and enhanced team productivity through performance guidance.

Member Services Representative

Industrial Bank
Washington, DC
01.2001 - 01.2007
  • Provided frontline service for account opening, deposits, withdrawals, and member inquiries.
  • Handled basic fraud reporting and dispute intake; supported compliance with Reg E.
  • Promoted to supervisory roles based on service quality and operational knowledge.

Education

Bachelor of Science - Business Administration

University of Maryland Global Campus
01.2023

Skills

  • Fintech Integration
  • Real-Time Payments
  • Payment Operations
  • Card Program Management
  • Digital Wallets
  • Contactless Solutions
  • Regulatory Compliance
  • Fraud Mitigation
  • Dispute Resolution
  • Analytics
  • ACH Processing
  • Wire Processing
  • P2P Processing
  • Mobile Transaction Processing
  • Core System Conversion
  • Process Optimization
  • Cross-Functional Leadership
  • Vendor Management
  • Digital Identity Verification
  • Real-Time Fraud Monitoring
  • Secure Vendor Management
  • GRC Systems
  • Digital Wallet Integration
  • Mobile Integration
  • API-Based Payment Platforms
  • Fraud Case Management
  • Digital Dispute Resolution
  • Data Analytics Tools
  • Core Banking
  • Regulatory Knowledge
  • Project Management
  • Communication Tools
  • Microsoft Office Suite

Notable Projects

  • Digital Claim Filing Project, Led implementation of secure digital platform for claims, cutting resolution time by 35%.
  • Core System Conversion (2022), Oversaw migration from Jack Henry to Valera with minimal downtime and enhanced fraud prevention.
  • Visa Chip & Contactless Upgrade, Directed transition from magstripe to chip and contactless, improving card security and compliance.

Certification

  • NAFCU Certified Compliance Officer (NCCO)
  • CompTIA Security+ (In Progress)
  • Visa Fraud Dispute Specialist Certified
  • Payments Cybersecurity (Visa)
  • Understanding Visa Claims Resolution (VCR) Dispute Rules
  • Master Dispute Case Filings

Technical Tools And Skills

  • Core Banking: Symitar, Fiserv, Valera
  • Regulatory Knowledge: Reg E, Reg Z, NACHA, PCI DSS, BSA/AML, GLBA
  • Project Management: Microsoft Project
  • Communication Tools: SharePoint, Slack
  • Microsoft Office Suite (Excel, Word, PowerPoint)

Security And Fintech Readiness

  • Digital Identity Verification & Real-Time Fraud Monitoring
  • PCI DSS, GLBA, NACHA, Reg E, Reg Z Compliance
  • Secure Vendor Management (Idemia, CPI, Visa, MasterCard)
  • GRC Systems (familiar with Archer, LogicManager)
  • Digital Wallet & Mobile Integration (Apple Pay, Google Pay)
  • API-Based Payment Platforms (Exposure)
  • Fraud Case Management & Digital Dispute Resolution
  • Data Analytics Tools: Verafin, Falcon Defense

Core Expertise

  • Fintech Integration & Real-Time Payments (RTP, FedNow)
  • Payment Operations & Card Program Management
  • Digital Wallets (Apple Pay, Google Pay) & Contactless Solutions
  • Regulatory Compliance (PCI DSS, Reg E, NACHA, GLBA)
  • Fraud Mitigation, Dispute Resolution & Analytics
  • ACH, Wire, P2P, and Mobile Transaction Processing
  • Core System Conversion & Process Optimization
  • Cross-Functional Leadership & Vendor Management

Timeline

AVP, Payments Operations & Digital Security

Department of Commerce FCU
05.2021 - Current

Operations/Fraud Analyst & Card Services Manager

Department of Commerce FCU
05.2016 - 05.2021

Electronic Banking & Card Services Administrator

Industrial Bank
09.2011 - 05.2016

Branch Manager

SunTrust Bank
01.2009 - 01.2011

Assistant Branch Manager

BB&T Bank
01.2007 - 01.2009

Lockbox Assistant Manager / Overdraft Policy Admin

Industrial Bank
06.2002 - 09.2011

Member Services Representative

Industrial Bank
01.2001 - 01.2007

Bachelor of Science - Business Administration

University of Maryland Global Campus

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Monique R. Simmons