Moniqie Ruiz Stewart
Health Care Worker
San Antonio,TX
Summary
Organized Patient Service Representative with 6 years of experience in healthcare. Adept at patient advocacy and education with commitment to efficiency. Skilled at coordinating busy offices and maintaining professionalism in stressful situations.
Overview
17
17
years of professional experience
Work History
Patient Services Representative Lead
Christus Health
06.2021 - 06.2024
- Maintained patient confidentiality by adhering to HIPAA regulations and diligently updating records as needed.
- Managed high call volume, prioritizing urgent issues and directing calls appropriately for optimal resolution.
- Conducted pre-registration tasks including verifying insurance eligibility requirements were met before scheduled appointments.
- Increased efficiency of office operations through proper management of medical records and filing systems.
- Took copayments and compiled daily financial records.
- Used Epic to schedule 30 or more appointments daily.
- Assisted with billing inquiries and insurance verification, resulting in a smoother financial experience for patients.
- Ordered office supplies and processed invoices as assigned by manager.
Medical Referral Specialist -Team Lead
CommuniCare Health Centers
10.2017 - 05.2021
- Scheduled appointments with specialists on behalf of clients.
- Coordinated with medical staff and patients to find cost-effective options for services.
- Assisted clients in locating resources that accepted various insurances.
- Followed up with clients and specialists to inquire about experience and collect reports.
- Obtained prior authorization for all procedures that needed one.
- Notified and reminded clients of appointment.
- Knowledge of NextGen, Right Fax , and leading Reach.
- ICD 9 & ICD 10 Training
Key Holder Supervisor
See's Candies
11.2014 - 09.2017
- Managed daily store operations, including opening and closing procedures, cash handling, and staff scheduling.
- Enhanced store sales by implementing effective visual merchandising strategies and product placement.
- Maintained a clean, organized store environment that was conducive to an enjoyable shopping experience for customers.
- Rotated stock according to dates and protocols.
- Conducted regular audits of store merchandise, ensuring 100 % accurate record-keeping and minimizing shrinkage.
- Counted out cash drawers and balanced totals.
- Made daily bank deposits as needed.
Team Leader Manager
Lowes Home Improvment
02.2007 - 10.2012
- Enhanced team productivity by implementing efficient workflow processes and setting clear performance expectations of 16 cashiers.
- Empowered employees to take ownership of their roles by delegating tasks appropriately, resulting in heightened job satisfaction.
- Developed strong relationships with cross-functional departments to support successful project execution.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
Education
High School Diploma -
Delano High School
Delano, CA05.1993
Skills
- Insurance Verification
- Patient Registration
- Appointment Scheduling
- Patient confidentiality
- HIPAA Compliance
- Medical Terminology
- Regulatory Compliance
- Eligibility Determination
- Multitasking and Organization
- Patient check-in
- Money Handling
- Registration and Admissions
- Phone and Email Etiquette
- Quality Assurance
- EMR
- Clerical and Filing Support
Timeline
Patient Services Representative Lead
Christus Health
06.2021 - 06.2024
Medical Referral Specialist -Team Lead
CommuniCare Health Centers
10.2017 - 05.2021
Key Holder Supervisor
See's Candies
11.2014 - 09.2017
Team Leader Manager
Lowes Home Improvment
02.2007 - 10.2012
High School Diploma -
Delano High School