MONIQUE RUSSELL
Upper Marlboro,USA
Summary
A conscientious and performance-oriented Administrative Assistant with a demonstrated history of providing top-tier customer service in fast-paced settings. Recognized for exceptional organizational skills and meticulous attention to detail, adept at effectively managing concurrent tasks. Possess a self-motivated work ethic that thrives in independent and collaborative team environments. Proficient in operating state-of-the-art printing equipment, executing routine maintenance, and optimizing office supplies. Adept at leveraging technology to streamline administrative processes, contributing to heightened workflow efficiency. I seek an opportunity within the federal sector to apply these competencies and deliver immediate value.
Overview
21
21
years of professional experience
1
1
Certification
Work History
Support Services Assistant/Time Keeper
National Endowment For The Humanities
12.2020 - 04.2025
- Operate copiers and printers, skillfully utilizing modern printing equipment to fulfill customer orders promptly and efficiently
- Demonstrate expertise in trimming stock materials to precise, customize dimensions, and adeptly binding booklets through both spiral and saddle-stitch techniques, ensuring high-quality deliverables
- Execute routine monthly maintenance procedures, guaranteeing optimal functionality of equipment and minimizing downtime
- Maintain meticulous inventory oversight by monitoring office supplies, promptly replenishing low-stock items, and streamlining resource availability for team members, thereby optimizing productivity
- Enhance managerial decision-making by providing daily reports on office activities, facilitating a proactive approach to addressing dynamic conditions and operational challenges
- Efficiently receive and sort incoming mail and packages, recording vital information for tracking and dispatch while ensuring accurate distribution to the intended recipients
- Conducted quality control checks on support services deliverables, upholding company standards of excellence.
General Clerk
Systems Support Alternatives Inc.
09.2018 - 11.2020
- Ensured seamless operation and optimal performance of various photocopying and printing equipment, including the Xerox Versant 180 press and C70 color copier machinery, through diligent operation, preventive maintenance, and proficient handling of basic repairs
- Skillfully interpreted work orders and job instructions to identify material requirements and determine the necessary quantities for each task.
- Exercised technical expertise to configure equipment in strict accordance with job specifications, including precise adjustments to ink flow and copy quantities, resulting in enhanced production rates and adherence to project timelines
- Exhibited exceptional attention to detail while accurately sorting and allocating mail into designated mailboxes and post office boxes
- Conducted precise weight measurements of letters and packages, calculating shipping costs based on classification, weight, and destination, ensuring accurate and cost-effective mailing services
- Delivered exceptional customer service by promptly fulfilling requests for photocopying, printing, scanning, or faxing while proactively maintaining and servicing equipment to minimize workflow disruptions
- Cultivated and sustained customer loyalty and consistent sales by providing friendly, knowledgeable assistance, thereby contributing to overall business success
- Displayed a solid commitment to operational efficiency and compliance with established protocols, enhancing workplace productivity and maintaining a high standard of quality service
Shipping/Receiving Associate
Evolving Systems Inc.
12.2015 - 03.2018
- Utilized automated mail processing equipment proficiently to sort and collate a high volume of mail efficiently, optimizing workflow and reducing processing times
- Employed advanced weighing techniques to assess letters and packages accurately, then calculated shipping costs based on classification, weight, and destination, resulting in cost-effective shipping solutions
- Ensured precise and timely distribution of incoming mail to the designated individuals and departments, enhancing organizational efficiency
- Operated and maintained continuous sorting feed by loading letters onto processing equipment while proactively identifying and removing non-processable items, minimizing disruptions in the sorting process
- Demonstrated exceptional problem-solving skills to resolve shipping issues, streamline operations, and deliver outstanding client support, bolstering overall customer satisfaction
- Proficiently sorted and efficiently delivered materials to various work areas and staff members, contributing to a well-organized and productive work environment
- Successfully managed day-to-day shipping and receiving operations, overseeing a substantial daily package volume exceeding 75 packages while maintaining accuracy and timeliness
- Collaborated with colleagues to implement process improvements and contributed to the optimization of shipping and receiving procedures, enhancing overall departmental performance
General Office Clerk
Pitney Bowes
03.2004 - 10.2011
- Safeguarded sensitive information through proper handling of confidential correspondence according to company policies.
- Labeled packages with clear, correct information to reduce mailing errors.
- Weighed letters and packages and calculated costs based on classification, weight, and destination.
- Sorted and placed mail into mailboxes and post office boxes with high levels of accuracy.
- Managed high-volume mail periods effectively, ensuring that all incoming and outgoing items were processed in a timely manner.
Education
GED -
Adult Learning Center
Albany, NY04.1991
Skills
- Administrative Support
- Customer Service
- Organizational Skills
- Attention to Detail
- Strong Communication
- Multitasking
- Deadline-Driven Performance
- Problem-solving
- Printing Equipment Operation
- Safety Compliance
- Inventory Oversight
Certification
- OSHA Training, American Society of Safety Professionals
- Safety Management 1 & 2, OSHA
- Evacuation and Emergency Planning, GSA Federal Acquisition Service
- Abandonment & Destruction, GSA
- How to respond when an active shooter is in your vicinity
- Enterprise Risk Management
Personal Information
- Citizenship: Yes
- Title: Support Service Asst.
Professional Attributes
- Financial Accuracy Advocate
- Analytical Insight
- Regulatory Compliance Expertise
- Strategic Financial Planning
- Collaborative Problem-Solver
Desired Job
Support Service Asst.
Desired Location
Washington, DC
Timeline
Support Services Assistant/Time Keeper
National Endowment For The Humanities
12.2020 - 04.2025
General Clerk
Systems Support Alternatives Inc.
09.2018 - 11.2020
Shipping/Receiving Associate
Evolving Systems Inc.
12.2015 - 03.2018
General Office Clerk
Pitney Bowes
03.2004 - 10.2011
GED -
Adult Learning Center
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