Monique Ryan
Executive Director
Brooklyn,NY
Summary
Results oriented with ability to manage multiple projects. Proven track record of recruiting, onboarding, developing teams of more than 120+ employees including management and operations. Handled labor relations, expense control, payroll and budgets, scheduling and weekly reporting. Persistent leader who is highly organized, skilled in strategic planning, problem-solving, and communication with good understanding of business principles, collaborative with relentless work ethic.
Overview
27
27
years of professional experience
2
2
years of post-secondary education
1
1
Language
Work History
Chief Executive Officer
Down The Road Pub
New York, NY
10.2018 - 12.2021
- Recruiting, onboarding, enforcing company policies and procedures, payroll, run and analyze weekly reports, budgets and labor relations
- Perform schedule edits, request and release of schedules on a weekly basis, strong organizational, problem solving, analytical and communication skills.
- Improved business profits by 85% through strategic updates to processes, procedures and team makeup.
- Devised new promotional approaches to boost customer numbers and market penetration while enhancing engagement, Prepared organization for forecasted demand levels through effective operational planning.
- Managed and built productive partnerships and strategic business relationships by negotiating contract terms and handling conflicts, negotiated terms of buisness acquisitions to increase buisness base and solidify market presence.
Senior Executive for Shoe floor & Contemporary
Lord And Taylor
New York, NY
11.2017 - 08.2018
- Responsible for $40M Women's shoes and Contemporary sportswear business, maintained lucrative relations with over 90+ vendors and 100+ employees. Reliable for all aspects of buisness such as sales, staff development, recruiting, onboarding, employee performance reviews, operations, scheduling, merchandise and visual standards. Extremely organized, logical and efficient under time constraints.
- Recruited, trained and developed talent to cultivate leaders.
- Developed and initiated projects, managed costs and monitored performance. Coordinated with sales and marketing teams to publicize and promote events.
- Secured high value accounts through consultive selling, effective customer solutions and promoting compelling buisness opportunities. Improved long-term prospecting, strategy development and customer engagement.
Cosmetics Executive
Lord And Taylor
New York, NY
04.2013 - 10.2016
- Lead and motivated team of 102 associates and 18 counter managers for front and back of house totaling $18M in sales.
- Recruited, onboarded, trained, administered performance reviews, optimized staffing levels through scheduling to meet needs of the business.
- Developed client book system leading to increase of 500% in clientele activity in database.
- Prepared seasonal data to determine metrics, growth roadmaps and strategic business plans to establish clear and competitive goals for the team.
- Reviewed and approved individual division budgets, fiscal reports, proposed activities and staffing level impacting department budget.
Shoe Sales Manager
Lord And Taylor
New York, NY
09.2011 - 04.2013
- Grew sales and boosted profits, applying proactive management strategies and enhancing sales training increasing sales year over year by 7%, generating 22M. Identified opportunities for growth with sales team of 138 to reach sales goals.
- Recruited, trained, scheduled and rolled out performance reviews for team.
- Cross-trained existing employees to maximize team agility and performance.
- initiated new sales and marketing plans for product roll-outs, distribution and media strategy.
Handbag & Accessories Manager
Macys
Queens, NY
10.2010 - 09.2011
- Negotiated with vendors on availability, product specifications, distribution, delivery deadlines and price. Developed program to increase employee morale and increase sales by 40% in 3 months to $4.5M
- Delivered business strategy and developed systems and procedures to improve operational quality and team efficiency.
- Recruited, hired, trained, developed staff that became leaders in short time.
General Manager
Talbots
Greenwich, CT
11.2006 - 06.2010
- Applied performance data to evaluate and improve operations, target current business conditions and forecast needs achieving $15 in annual sales. Slashed payroll/benefit cost by 35%, negotiating pricing and fees, while ensuring continuation of enhancement of services.
- Established and administered annual budget with controls to prevent overages, minimize burn rate and support sustainability objectives. Drove year to year business growth while leading operations, strategic vision and long range planning.
- Recruited, hired, developed, designed modern employee recognition program which boosted productivity and improved morale.
District Manager
Planet Earth
The Bronx, NY
08.1994 - 08.2006
- Collaborated with internal teams and suppliers to evaluate costs against expected market price points and set structures to achieve profit targets for 7 stores.
- Recruited, onboarded, trained, developed and promoted employees to cultivate collaborative and hardworking leadership team.
- Forecasted sales and established processes to achieve sales objectives and related metrics, worked collaboratively with loss prevention to decrease shrink and boost loss awareness.
- Built positive and productive relationships with store and field leadership team, met deadlines by proactively managing individual and team task and streamlining processes.
Education
Associate of Arts -
Bronx Community College of The City University of New York
The Bronx, NY 09.2003 - 06.2005
Skills
Relationship Management
Timeline
Chief Executive Officer
Down The Road Pub
10.2018 - 12.2021
Senior Executive for Shoe floor & Contemporary
Lord And Taylor
11.2017 - 08.2018
Cosmetics Executive
Lord And Taylor
04.2013 - 10.2016
Shoe Sales Manager
Lord And Taylor
09.2011 - 04.2013
Handbag & Accessories Manager
Macys
10.2010 - 09.2011
General Manager
Talbots
11.2006 - 06.2010
Associate of Arts -
Bronx Community College of The City University of New York
09.2003 - 06.2005
District Manager
Planet Earth
08.1994 - 08.2006