Monique Sampson

• Assisted call-in customers with questions and orders.
• Followed-through on all critical inter-departmental escalations to increase customer retention rates.
• Trained new personnel regarding company operations, policies and services.
• Recommended, selected and helped locate and obtain out-of-stock product based on customer requests.
• Bolstered customer retention by creating and offering unique discount options and inspiring interest in new product lines.

• Established lasting, professional connections with families and children by encouraging open communication and delivering positive feedback.
• Communicated with children at age-appropriate levels to encourage understanding and foster relationships.
• Adapted caregiving approaches based on individual needs of each child to provide personalized support.
• Prepared healthy, age-appropriate snacks and meals.
• Led indoor and outdoor activities to entertain and occupy children.
• Conducted regular safety checks and maintained a clean, hazard-free environment for the children at all times.
• Established clear expectations for behavior, setting boundaries to create a respectful atmosphere within the home.
• Supported emotional growth by helping children navigate conflicts with empathy and understanding while teaching problem-solving skills.
• Promoted healthy eating habits by preparing nutritious meals and snacks on a daily basis.
• Bathed, dressed, and helped with teeth brushing as part of bedtime preparation.
• Taught children everyday skills and language.
• Built positive and nurturing environments to support child social and emotional growth.
• Played games, worked on puzzles, and read books to young children.
• Developed games and activities using arts and crafts to support learning and verbal skills.
• Organized and cleaned home after activities by picking up toys and straightening up play room.
• Organized engaging activities that incorporated age-appropriate educational components for cognitive development.
• Collaborated with parents to establish effective bedtime routines, resulting in improved sleep patterns for the children.
• Developed strong relationships with parents, maintaining open communication about each child''s progress and needs.
• Planned special outings or themed days around children's interests or areas of study in their school curriculum.
• Monitored children's play activities to verify safety.
• Assisted with light housekeeping duties as well as running errands.
• Organized activities that enhanced children's physical, emotional and social well-being.

Customer service

• Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
• Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
• Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
• Responded to customer requests for products, services, and company information.
• Developed strong product knowledge to provide informed recommendations based on individual customer needs.

• Monitored medications for interactions and need for change to manage health conditions.
• Assisted with personal hygiene tasks such as bathing, grooming, and dressing to maintain a dignified appearance for clients.
• Assisted clients with mobility issues, promoting safety and independence in their homes.
• Adapted caregiving approach based on individual preferences or cultural backgrounds for increased client comfort levels during service provision.
• Maintained patient's home environment to keep safe, clean and familiar.
• Monitored progress and documented patient health status changes to keep care team updated.