Monique Sanchez
Cudahy
Summary
Customer Service Sales Representative with extensive experience managing high volumes of inquiries and transactions, consistently achieving monthly sales targets by 20%, which significantly boosted departmental revenue. Recognized for customizing solutions that increased upsell opportunities by 30%, enhancing customer satisfaction and loyalty. Skilled in implementing feedback systems and streamlining processes to improve service protocols and response times. Bringing a proven ability to create an exceptional customer experience and drive sales growth.
Overview
20
20
years of professional experience
Work History
Customer service sales representative
Waste Management
08.2019 - Current
- Handled a high volume of customer inquiries and sales transactions daily, ensuring a seamless experience for over 50 customers each day.
- Consistently achieved monthly sales targets, surpassing goals by an average of 10%, which contributed to a significant boost in overall revenue for the department.
- Identified customer needs and customized solutions, resulting in a 30% increase in upsell opportunities, which enhanced customer satisfaction and loyalty.
- Implemented a new feedback system that gathered customer insights, helping to improve service protocols and increase our customer satisfaction score by 15%.
- Collaborated with team members to streamline processes, reducing response times by 25%, which ultimately led to a more efficient workflow and happier customers.
Assistant store manager
Autozone
07.2005 - 08.2019
- Assisted the store manager in overseeing daily operations, which helped improve overall store efficiency and customer satisfaction scores by 15%. This meant we could serve our customers better and faster.
- Trained and developed a team of ten associates, leading to a noticeable increase in product knowledge and sales skills. This not only boosted team morale but also resulted in a 20% increase in monthly sales.
- Implemented a new inventory management system, which streamlined stock tracking and reduced excess inventory by 30%. This change helped us save costs and ensure our shelves were stocked with the right products.
- Coordinated promotional events and product displays, attracting more foot traffic and resulting in a 25% increase in sales during promotional periods. This effort helped enhance brand visibility and engage our local community.
Education
Business administration - undefined
East Los Angeles community college
East Los Angeles06.2007
Skills
- Sales Transactions Management Professional
- Customer Relationship Management (CRM) Professional
- Upselling Techniques Professional
- Customer Feedback Systems Professional
- Process Improvement Methodologies Professional
- Customer Service Professional
- Sales Growth Professional
- Customer Satisfaction Professional
- Transaction Management Professional
- Workflow Optimization Professional
Hobbies and Interests
Getting lost in a good book, Capturing moments, Feeling the music, Spending time with my fur babies
Languages
Spanish
Native or Bilingual
Strengths
- Customer Focus
- Sales Acumen
- Problem-Solving
- Team Collaboration
- Adaptability
- Communication
- Analytical Thinking
- Initiative
- Empathy
Timeline
Customer service sales representative
Waste Management
08.2019 - Current
Assistant store manager
Autozone
07.2005 - 08.2019
Business administration - undefined
East Los Angeles community college
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