Monique Sandquist
Highlands Ranch,CO
Summary
Friendly Professional with exceptional time management and multitasking skills. Keeps work areas clean, stocked and conveniently organized at all times. Successful in delivering quality service in fast-paced environments with high-volumes of patrons while providing a positive service experience. Adaptability is directly related to the quality for any service of work.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Barista
Starbucks
Portsmouth, VA
10.2023 - 12.2024
- Greeted customers and took orders for coffee drinks, food items, and other beverages.
- Monitored inventory levels of supplies and restocked when necessary.
- Prepared and served coffee, espresso drinks, blended coffees and teas.
Drink Specialist
Squires' Membership Club
Norfolk, VA
11.2022 - 04.2023
- Prepared custom drink orders by accurately measuring and mixing house ingredients.
- Regularly cleaned and sanitized bar area including inventory and restocking bar, refrigeration and storage areas.
- Managed disruptive customer behavior and mitigated liability by using managers to handle unexpected situations professionally.
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
Drink Specialist
Notorious Lounge
Portsmouth, VA
10.2022 - 04.2023
- Prepared custom drink orders by accurately measuring and mixing house ingredients.
- Regularly cleaned and sanitized bar area, beer lockers, refrigeration and storage areas.
- Managed bar inventory, restocked supplies and placed orders for spirits, beer, wines and mixers.
- Verified drinking age requirements of customers by carefully reviewing photo identification.
Waitress/Bottle Service
Legacy Lounge
06.2022 - 08.2022
- Presented menus to patrons, answered questions about menu items and made recommendations to promote customer satisfaction.
- Preserved table appearance by removing clutter and trash, frequently checking drink levels and providing sufficient napkins.
- Processed orders and facilitated customer payments using POS system.
- Maintained updated knowledge of drink menu items, promotions, specials and liquor and beer brands and used persuasive selling techniques to maximize sales.
Construction Electrician
U.S. Navy Active Duty
01.2017 - 01.2022
- Adhered closely to AHA Safety regulations and industry practices.
- Prevented breakdown of electrical and building systems by routinely inspecting and replacing old wiring, circuits and various construction equipment ranging from vehicles to building material.
- Interpreted drawings, wiring diagrams, flow charts and written descriptions of project requirements.
- Managed 5-15 person teams routinely to (.>) that daily maintenance requests and projects were
- Was released from 5-year contract with Honorable Discharge.
Waitress/ Bottle Girl
BeachHouse757
02.2020 - 11.2021
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals and walk-in business.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
- Kept register accurate through correct billing, payment processing and cash management practices.
Education
High School Diploma -
Littleton High School
Littleton, CO05.2015
Associate of Science - Biology
Emporia State University
Emporia, KSSkills
- Flexible and Adaptable
- Multitasking Abilities
- Dependable and Responsible
- Teamwork and Collaboration
Certification
- Virginia ABC Server/ Bartending License [BeachHouse757, Legacy Lounge] - [Current for the fiscal year - August 2023]
- Toast POS Trained [BeachHouse 2020; to include various other restaurant POS systems]
- Licensed Vehicle operator: DL, HMMWV, Forklift Operator, Crane Operator, Street Sweeper, Pneumatic Roller [U.S. Navy] - [Jan 2017-Jan 2022]
- Certified AHA Safety Trainer [U.S. Navy] - [Jan 2017-Jan 2022]
Timeline
Barista
Starbucks
10.2023 - 12.2024
Drink Specialist
Squires' Membership Club
11.2022 - 04.2023
Drink Specialist
Notorious Lounge
10.2022 - 04.2023
Waitress/Bottle Service
Legacy Lounge
06.2022 - 08.2022
Waitress/ Bottle Girl
BeachHouse757
02.2020 - 11.2021
Construction Electrician
U.S. Navy Active Duty
01.2017 - 01.2022
High School Diploma -
Littleton High School
Associate of Science - Biology
Emporia State University