Monique Santa Cruz

Completed monthly inventory counts, balanced cash drawers and safe, and finalized store closing procedures.

• Promoted a positive work environment through open communication channels, fostering team collaboration and high morale.
• Collaborated with other departments to address recurring customer concerns, improving overall service quality.
• Coached employees through day-to-day work and complex problems.
• Improved customer satisfaction by addressing and resolving escalated issues promptly and professionally.

• Handled escalated customer issues effectively, demonstrating strong problem-solving skills while upholding company values and standards.
• Trained new employees on company policies, procedures, and job responsibilities, ensuring seamless integration into the team.
• Trained and mentored new employees to maximize team performance.
• Improved overall team performance by effectively delegating tasks and providing clear instructions.

• Ensured high-quality dining experiences for guests in their rooms with meticulous attention to detail when setting up meal trays.
• Maintained updated knowledge of menu offerings, including daily specials and seasonal items, ensuring accurate information was provided to guests at all times.
• Participated in regular performance evaluations, proactively seeking ways to improve individual performance and contribute to the overall success of the hotel''s room service department.
• Upheld strict standards of cleanliness and hygiene while preparing meal trays, complying with all relevant food safety regulations.

flod clothing , help customers , and cashier when needed