Summary
Overview
Work History
Education
Skills
Certification
Personal Information
Assessments
Timeline
Generic

Monique Scher Taylor

Auburndale

Summary

Dynamic professional with extensive experience in customer service and medical billing, notably at Mission Towing. Proven ability to enhance operational efficiency and resolve complex issues. Skilled in accounts receivable and payable, while delivering exceptional service and fostering strong client relationships. Committed to achieving organizational goals through effective communication and collaboration.

Overview

14
14
years of professional experience
1
1
Certification

Work History

Dispatcher / Customer Service Representative

Mission Towing
Lakeland
04.2024 - Current
  • Coordinated towing operations by monitoring incoming requests and dispatching vehicles.
  • Communicated effectively with drivers to ensure timely service delivery.
  • Managed multiple phone lines and responded to customer inquiries promptly.
  • Utilized GPS systems to track and route tow trucks efficiently.
  • Collaborated with emergency services to respond to accident scenes quickly.
  • Updated records of driver locations, delays, and cancellations.

Sales Associate

Rings Of Vapor
Auburndale
06.2021 - 09.2023
  • Assisted customers with product selection and inquiries.
  • Maintained product displays and ensured cleanliness of sales floor.
  • Processed transactions accurately using point-of-sale system.
  • Collaborated with team members to achieve store goals.
  • Resolved customer complaints professionally and promptly.
  • Helped customers find specific products, answered questions, and offered product advice.
  • Greeted customers and provided exceptional customer service.

Billing Representative

Canaide Inc. / ApprioHealth
Lakeland
08.2017 - 01.2020
  • I am the billing representative. I make sure that the encounters are correctly billed to the appropriate insurances, Medicaid, and Medicare.
  • Collaborated with healthcare providers to gather necessary billing documentation.
  • Reviewed accounts for accuracy and ensured compliance with regulations.
  • Conducted follow-ups on outstanding claims to ensure timely payments.
  • Maintained detailed records of billing information in the company's database.

Office Administrator

Bonnie Plants
Waverly
05.2013 - 10.2013
  • I did shipping and receiving. Payroll, inventory of planted pots. I also managed the resumes and sent the suitable ones to the owner for hiring. I also did all hire and fire paperwork. Of course answered phones. handled the payable's and receivables.

Cash Out manager

LEGOLAND Florida
Winter Haven
08.2011 - 05.2013
  • I worked int the admissions department in the cash out vault. I made sure that all cashiers cashed out properly. I also handled all the parking passes for visitors.

Education

Associate - Accounting

Everest University-South Orlando
Lak
05.2011

Skills

  • Customer service
  • Medical billing
  • Accounts receivable and payable

Certification

Public Notary Florida, 03/01/18, 03/31/22, 3/17/26, I am a Notary with the state of Florida

Personal Information

Work Permit: Authorized to work in the US for any employer

Assessments

  • Customer service, Proficient, 06/01/20, Identifying and resolving common customer issues
  • Administrative support professional fit, Completed, 08/01/20, Measures the traits that are important for successful administrative support professionals
  • Work motivation, Proficient, 09/01/20, Level of motivation and discipline applied toward work

Timeline

Dispatcher / Customer Service Representative

Mission Towing
04.2024 - Current

Sales Associate

Rings Of Vapor
06.2021 - 09.2023

Billing Representative

Canaide Inc. / ApprioHealth
08.2017 - 01.2020

Office Administrator

Bonnie Plants
05.2013 - 10.2013

Cash Out manager

LEGOLAND Florida
08.2011 - 05.2013

Associate - Accounting

Everest University-South Orlando

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