Monique Scott
Baltimore,MD
Summary
Seasoned professional with a proven track record of reliability and responsibility. Always steadfast, remaining professional throughout critical incidents, strong analytical skills, in addition to accessing conditions implementing appropriate interventions .Possess special sensitivity to meeting the diverse needs in varied situations. Organized Office Manager with noted experience in administrative management. Prioritize projects and multitask effectively to achieve project goals. Methodical and detail-oriented team player with expertise in team leadership. Offering these skills and strong work ethic. Administrative leader offering experience prioritizing and delegating administrative tasks to drive goal achievement. Proficient in schedule coordination, resource allocation and office supply inventory management. Dedicated to training and mentoring top talent while cultivating a productive work culture.
Overview
32
32
years of professional experience
Work History
Counselor/Discharge Coordinator/Case Management
Sheppard Pratt
Baltimore, MD
12.2017 - Current
- Work with children ages 13-18 years with mental health and behavior issues related to Department of Social Services and Department of Juvenile Services)and DJS.
- Develop goal settings and appropriate treatment plans
- Maintain compliance regarding Crisis Prevention Intervention training with children.
- Discharge coordinator Adult Crisis Stabilization Unit to ensure that all aftercare appointments and follow-up care is completed, safety plans and medication requests are completed and signed off by social worker and Doctor.
- Verifies patient insurance and ensures registration and discharge forms are properly documented and signed
- Document everything and charting systems.
Payroll Coordinator
Genesis Staffing Services
Baltimore, MD
03.2008 - 01.2019
- Recruit new employees for new positions and new open posted positions
- And completed weekly lookup on board of nursing license verification website
- APD for Payroll and Kronos for employee's time system
- Document non-compliance and disciplinary action.
- Complete daily RN, LPN, CNA GNA schedules.
- Handled 50 calls per day to address customer inquiries and concerns
- Conducted research, gathered information from multiple sources and presented results
- Created spreadsheets using Microsoft Excel for daily, weekly and monthly reporting
Mail Carrier
U.S. Postal Service
Forestville, MD
11.2016 - 08.2018
- Coordinate mail in preparation for delivery and transportation to relay in various mailboxes, establishments, and residential areas
- Distributed mail on foot to residences and businesses, delivering to approximately 300 customers per shift
- Sorted and placed mail into mailboxes and post office boxes with high levels of accuracy
- Inspected truck equipment and supplies and reported problems and safety hazards to supervisors following each shift
Security Officer
Allied Universal Security Services
Baltimore, MD
05.2014 - 11.2016
- Conducted patrols via vehicle, and on foot, provided access after approval to accepted personnel
- Monitor and authorize access control in addition to securing access points
- Maintained Security Office by preparing access badges to students, staff, and contracted employees
- Operated Public Safety Operations Center utilizing CCTV, over watching 700 cameras not to include PTZ, stationary, and motion cameras
- Notified and coordinated with Howard County Police regarding various video footage
- Incidents.
- Gathered information, identified and implemented resolution, planned follow-up and logged and filed incident report to successfully manage complaints
- Performed pat-downs to look for unauthorized materials and weapons
- Wrote detailed reports on property damage, theft, presence of unauthorized persons and unusual incidences
Security Guard
AlliedBarton Security Services, Howard Community College
Howard, MD
01.2008 - 11.2016
- Daily monitoring and patrolled buildings, grounds, and work sites.
- Patrolled and monitored premises in company vehicle, on bicycle and by foot.
- Checked and verified photo identification prior to granting facility access.
- Checked identification of persons entering and exiting facility to eliminate unauthorized visitors.
- Administered CPR and first aid to resuscitate individuals while waiting for emergency medical responders to arrive.
- Operated scanning equipment to view internal structures of luggage, purses and other bags to check for prohibited items.
- Supervised creation and validation of anti-terrorism plans on all ships.
- Authenticated boarding passes, identification and passports to prevent fraudulent travel.
- Partnered with team of analysts to escalate and manage responses to all events impacting or threatening AWS personnel, property, and assets worldwide.
Environmental Associate
Building Connected
Baltimore, MD
01.2010 - 01.2012
- Maintained cleanliness of main common areas by sweeping, mopping, vacuuming
- Sanitized patient areas not to include rooms and nursing stations
- Sorted, folded, washed, and delivered patient laundry.
- Prepared summaries and charts by testing and gathering samples and summarizing findings
- Worked with site to maintain compliance with applicable environment regulations
Housekeeper
Oak Crest Village
Baltimore, MD
01.2008 - 02.2009
- Maintained all areas of hospitals and schools were sanitized
- Vacuumed, dusted and mopped.
- Removed bed sheets and towels from rooms and pre-treated stains to maintain and restore linen condition
- Dusted picture frames and wall hangings with cloth
- Cleaned elevators, glass and planters in public areas
- Slid beds, sofas and other furniture aside to wipe down baseboards and remove dust and dirt from hard-to-reach areas
- Cleaned and stocked guest rooms by replacing used towels and linens vacuuming floors, making beds and restocking bathroom items
- Kept building entryway glass clean and polished for professional presentation
Education
No Degree - LCSW -C
CCBC
Baltimore, MD01.2024
Diploma - General Studies
HARBOR CITY HIGH SCHOOL Harbor City High School
Baltimore City06.2007
Skills
- Team Management
- Community Health Services
- Payroll and Benefits Administration
- Kronos Workforce Payroll
- Wages and Deduction Calculation
- Pay Adjustments
- Time Tracking and Review
- ADP Workforce Now
- Payroll Liabilities
- Biweekly Payroll Management
- New Hire Processing
- HR Support
- Payroll Computation
- Administering Payroll
- Help Desk
- Payroll Auditing
- Rate Changes
- Payroll Software Proficiency
- Client Billing
- Stress Tolerance
- Reporting
- Timecard Management
- Paperwork Processing
- Team Player
- Intrusion Detection
- System Inspection and Maintenance
- HACCP Processes
- ID Verification
- Administrative Duties
- Dispatching
- Perimeter Patrol
- Crisis Situations
- Screening Wands
- Foot and Vehicle Patrol
- Active Listening
- Alarm Management
Timeline
Counselor/Discharge Coordinator/Case Management
Sheppard Pratt
12.2017 - Current
Mail Carrier
U.S. Postal Service
11.2016 - 08.2018
Security Officer
Allied Universal Security Services
05.2014 - 11.2016
Environmental Associate
Building Connected
01.2010 - 01.2012
Payroll Coordinator
Genesis Staffing Services
03.2008 - 01.2019
Security Guard
AlliedBarton Security Services, Howard Community College
01.2008 - 11.2016
Housekeeper
Oak Crest Village
01.2008 - 02.2009
No Degree - LCSW -C
CCBC
Diploma - General Studies
HARBOR CITY HIGH SCHOOL Harbor City High School