MONIQUE SCOTT
Birmingham,AL
Summary
Experienced Office Management and Administration Professional experienced optimizing productivity, efficiency and service quality across various environments. Highly dependable, ethical and reliable support specialist and leader that blends advanced organizational, technical and business acumen. Works effectively with cross-functional teams in ensuring operational and service excellence. Organized and efficient Analyst supporting corporate level officers and senior management personnel with demonstrated expertise in financial and operational leadership. Adroit professional exemplifies multidisciplinary managerial skill in process, procedure and policy improvement initiatives. Accomplished in workflow optimization techniques implementation which increase productivity, reduce labor and maintain business integrity and quality of service. Proven track record of maintaining efficient office operations. Expertise in scheduling and coordinating meetings, managing travel and expense reports, and transcribing minutes.
Overview
24
24
years of professional experience
1
1
Certification
Work History
Rehab Office Coordinator| Patient Access Rep
Ascension
07.2019 - Current
- Managed supervisor itinerary and appointments and streamlined scheduling procedures.
- Conducted ongoing reviews of program financial systems to assess cost control measures.
- Regularly reviewed and updated office policies to ensure alignment with industry best practices.
- Built highly-efficient administrative team through ongoing coaching and professional development opportunities.
- Oversaw appointment scheduling and itinerary coordination for both clients and personnel.
- Monitored front areas so that questions could be promptly addressed.
- Completed bi-weekly payroll for 6 employees.
Forklift Driver
Sterilite Corporation
07.2013 - 07.2019
- Loaded and unloaded 100's of warehouse products
- Supported and assisted various areas of company as needed
- Cross-trained throughout plant to gain additional skills
- Operated forklift to maneuver and transport products throughout facility
- Served as Machine Operator when staff was limited.
- Expedited order fulfillment processes by swiftly moving items from storage areas to shipping docks when needed.
- Assisted with inventory management tasks for optimal space utilization and product accessibility.
- Assisted management with periodic physical inventory counts, ensuring data accuracy for better decision-making purposes.
Receptionist Coordinator
Serra Chevrolet
11.2011 - 11.2013
- Developed internal requirements and standards to minimize regulatory risks and liability across programs.
- Built highly-efficient administrative team through ongoing coaching and professional development opportunities.
- Expedited problem resolution for dissatisfied customers by escalating concerns to appropriate managers or supervisors when necessary.
- Assisted in efficient flow of information between departments with timely delivery of messages and documents.
- Hired, managed, developed and trained staff, established and monitored goals, conducted performance reviews and administered salaries for staff.
- Improved client relations with exceptional communication skills, providing information on products and services as needed.
- Ensured welcoming environment for clients by maintaining clean and organized reception area.
- Completed bi-weekly payroll for 25 employees.
Senior Margin Analyst |Private Client Group
Sterne Agee Financial Services
07.2003 - 05.2011
- Managed complex problem-solving for upper management in order to complete projects on-time and within budget.
- Reduced financial discrepancies, effectively reconciling bank accounts and organizing information into accounting software.
- Managed and responded to correspondence and inquiries from 36 customers and vendors.
- Handled day-to-day accounting processes to drive financial accuracy.
- Implemented new accounting processes to decrease spending and work flow downtime.
- Identified areas of potential margin improvement through meticulous analysis of product costs, sales trends, and market conditions.
- Streamlined financial reporting processes for increased efficiency and reduced errors.
Margin Analyst
Morgan Stanley
11.1999 - 07.2003
- Coordinated with finance teams on period-end close activities to ensure timely completion of all required reporting tasks related to margins analysis.
- Recommended effective pricing strategies based on thorough analysis of customer purchasing behavior patterns.
- Evaluated potential business expansion opportunities by conducting thorough financial analyses assessing their impact on profitability margins.
- Recorded deposits, reconciled monthly bank accounts and tracked expenses.
- Handled day-to-day accounting processes to drive financial accuracy.
- Entered figures using 10-key calculator to compute data quickly.
- Reconciled company bank, credit card and line of credit accounts, investigating, and resolving discrepancies to keep accounts audit-ready.
- Streamlined bookkeeping procedures to increase efficiency and productivity.
Education
ReGeneration Administrative Medical Assistant Training Program -
Jefferson State Community College
Birmingham, AL12.2019
Associate of Arts - Business Administration
Virginia College - Birmingham
Birmingham, ALSkills
- Payroll and budgeting
- Quickbooks
- Leadership and Change Management
- Appointment Scheduling
- Handling Complaints
- Report Preparation
- Documentation and control
- Scheduling
- Quality Assurance
- Cross-Functional Collaboration
- Customer Service Management
Certification
- CAP - Certified Administrative Professional
- Certified Medical Administrative Assistant , National Health Career Association - December 2019
Timeline
Rehab Office Coordinator| Patient Access Rep
Ascension
07.2019 - Current
Forklift Driver
Sterilite Corporation
07.2013 - 07.2019
Receptionist Coordinator
Serra Chevrolet
11.2011 - 11.2013
Senior Margin Analyst |Private Client Group
Sterne Agee Financial Services
07.2003 - 05.2011
Margin Analyst
Morgan Stanley
11.1999 - 07.2003
ReGeneration Administrative Medical Assistant Training Program -
Jefferson State Community College
Associate of Arts - Business Administration
Virginia College - Birmingham