Summary
Overview
Work History
Education
Skills
Timeline
Generic

Monique Scott

League City,TX

Summary

Dynamic customer service professional with a proven track record at Whataburger, excelling in conflict resolution and relationship building. Skilled in payment processing and upselling, I consistently enhanced customer satisfaction and loyalty, contributing to sales growth through effective communication and active listening. Committed to delivering exceptional service in fast-paced environments.

Overview

11
11
years of professional experience

Work History

Customer Service Representative

Whataburger
06.2024 - Current
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Responded to customer requests for products, services, and company information.
  • Contributed to sales growth by upselling products and services based on individual customer requirements.
  • Addressed customer inquiries to ensure satisfaction and foster positive service experience.

Delivery Driver

Instacart/Doordash
07.2021 - 05.2024
  • Delivered packages to customer doorsteps and business offices.
  • Completed on-time deliveries by choosing best and most efficient routes.
  • Improved customer satisfaction by ensuring timely and accurate deliveries of products.
  • Read maps, followed oral, and written instructions and used GPS technology to make deliveries.
  • Operated vehicle safely in highly congested areas with no traffic violations.
  • Completed rush deliveries on tight timetables to satisfy customer needs.
  • Worked scheduled hours as required and took on available shifts during holidays and busy periods.

Patient Transporter

Salem Health - Hospital
12.2019 - 06.2021
  • Warmly greeted patients and visitors and made each feel welcome.
  • Assisted in training new Patient Transporters on proper techniques, protocols, and company policies, ensuring consistent high-quality care throughout the team.
  • Transported patients to testing and treatment units, operating rooms and other areas using moveable beds, wheelchairs, and stretchers.
  • Maintained cleanliness of transport equipment to minimize infection risk for patients and staff.
  • Assisted patients in moving out of beds, wheelchairs, stretchers, or medical transport vans.

Food Prep Lead

Taproot
05.2019 - 11.2019
  • Maintained clean, hygienic kitchen workspace by sweeping, mopping, and taking out trash.
  • Assembled, stored and disposed of food using proper food handling, labeling and safety techniques.
  • Maintained a safe working environment by following food safety guidelines and proper equipment usage.
  • Enhanced food quality by adhering to proper preparation techniques and maintaining a clean work area.
  • Improved overall kitchen workflow by multitasking effectively and anticipating needs of fellow staff members.
  • Developed excellent knife skills for efficient food preparation while upholding safety standards within the kitchen environment.

Bartender

Rallys Pizza
12.2018 - 05.2019
  • Served high customer volumes during special events, nights, and weekends.
  • Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
  • Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
  • Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
  • Kept bar presentable and well-stocked to meet customer needs.
  • Reduced wait times for drinks by efficiently managing the bar area and prioritizing orders.
  • Followed alcohol awareness procedures for preventing excessive guest intoxication.

Breakfast Attendant

Double Tree Hotel By Hilton
05.2018 - 12.2018
  • Operated kitchen equipment safely and efficiently, resulting in consistent quality of prepared foods.
  • Displayed strong attention to detail when setting up buffet stations or cleaning the dining area after service.
  • Maintained proper food handling procedures by following safety and sanitation guidelines diligently.
  • Adhered to hotel brand standards when preparing meals and maintaining the appearance of the dining area.
  • Restocked serving dishes, utensils, and condiments as needed to ensure optimal availability for guests throughout breakfast service hours.
  • Set up buffet stations daily, displaying an appealing presentation of food items for guests to enjoy.
  • Monitored food inventory levels, minimizing waste and ensuring freshness of ingredients.

Lead Sandwich Maker

Subway
02.2018 - 04.2018
  • Contributed to a welcoming atmosphere by ensuring dining area cleanliness and proper table settings were maintained throughout the day.
  • Managed inventory levels, ordering necessary supplies to avoid stockouts or overstock situations.
  • Enhanced customer satisfaction by efficiently preparing high-quality sandwiches in a timely manner.
  • Demonstrated leadership abilities by overseeing shifts as needed when the manager was unavailable.
  • Improved efficiency by optimizing workspace layout and equipment placement for faster sandwich assembly.
  • Assisted in menu development by suggesting new sandwich options based on customer preferences and seasonal ingredients.
  • Trained new employees on company policies, procedures, and sandwich-making techniques, improving overall team performance.

Front Desk Agent

Riverside Inn
06.2017 - 12.2017
  • Collected room deposits, fees, and payments.
  • Maintained accurate records of guest information, payments, and reservations using hotel management software systems.
  • Provided exceptional service during high-volume periods or challenging situations, ensuring a seamless experience for all guests.
  • Resolved guest issues promptly, resulting in positive feedback and return visits.
  • Took reservations over phone, in person, and via computer for guests and provided confirmation information.
  • Welcomed each new arrival pleasantly and confirmed reservations and identification.
  • Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.

Cashier

Fred Myers
03.2016 - 04.2017
  • Greeted customers entering store and responded promptly to customer needs.
  • Welcomed customers and helped determine their needs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
  • Stocked, tagged and displayed merchandise as required.
  • Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.

Eletronic Sales Asscioate

Walmart
11.2014 - 12.2015
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Built relationships with customers to encourage repeat business.
  • Managed returns, exchanges and refunds in accordance with store policy.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
  • Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
  • Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
  • Assessed customer needs and utilized suggestive selling techniques to drive sales.

Education

City of Angels
221 Eastman Ave, Los Angeles, California 90063
06-2003

Skills

  • Customer service
  • Active listening
  • Critical thinking
  • Data entry
  • Relationship building
  • Problem resolution
  • Customer relations
  • Microsoft Excel
  • Payment processing
  • Assertiveness
  • Service upselling
  • Retail store support
  • POS systems expert
  • Sales closing
  • Store maintenance
  • Product sales
  • Conflict resolution
  • Complaint handling
  • De-escalation techniques
  • Prioritization
  • Customer education

Timeline

Customer Service Representative

Whataburger
06.2024 - Current

Delivery Driver

Instacart/Doordash
07.2021 - 05.2024

Patient Transporter

Salem Health - Hospital
12.2019 - 06.2021

Food Prep Lead

Taproot
05.2019 - 11.2019

Bartender

Rallys Pizza
12.2018 - 05.2019

Breakfast Attendant

Double Tree Hotel By Hilton
05.2018 - 12.2018

Lead Sandwich Maker

Subway
02.2018 - 04.2018

Front Desk Agent

Riverside Inn
06.2017 - 12.2017

Cashier

Fred Myers
03.2016 - 04.2017

Eletronic Sales Asscioate

Walmart
11.2014 - 12.2015

City of Angels

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Monique Scott