Monique Shropshire
Florissant,MO
Summary
Efficiently completes tasks, individually or as a team leader/member, to the satisfaction of the client. Additional experience in accounts receivable and materials handling/shipping. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
24
24
years of professional experience
Work History
QA Supervisor
Tightline Composites
03.2021 - Current
- Increased customer satisfaction with products by ensuring consistent quality across all platforms and devices.
- Streamlined bug reporting process, expediting resolution times for critical issues.
- Optimized test case coverage by identifying gaps in existing test plans and devising new strategies for comprehensive testing.
- Promoted continuous learning within the QA department through regular workshops and trainings focused on evolving industry best practices.
Facilities Assistant
Huntington Convention Center of Cleveland
01.2013 - 08.2016
- General cleaning and special events maintenance and support for state-of-the-art conference and convention facility
- Set up, arranged, and removed decorations, tables, chairs, etc
- To prepare facility for large events
- Kept janitorial closets clean and organized
- Cleaned windows, glass partitions and mirrors using soapy water, surface cleaner, sponges, and squeegees
- Stocked, scrubbed, and sanitized all restrooms and meeting spaces
- Inspected facility thoroughly, removed trash and recyclables
- Dusted and spot cleaned furniture, carpet and floors
- Cleaned building floors by sweeping, mopping, scrubbing, and vacuuming.
Shipping and Handling Team Leader
Heilind Electronics
01.2007 - 01.2013
- Maximized sales by shipping on time and accurately
- Trained staff on material handling processes to reduce shipping times
- Directed 30 warehouse shipping associates
- Used RF scanner to pull all materials for team to assemble and ship orders
- Managed first piece inspection, quality control, and final inspection
- Packaged orders for shipping.
Accounts Receivable Supervisor
Alamo Car Rental Corporate Headquarters
01.2001 - 12.2006
- Managed staff of 15, opened and processed mail from branch offices
- Posted receipts to appropriate general ledger accounts
- Entered daily business reports in system, balanced reports, and corrected any discrepancies
- Produced month-end reports.
Education
01.1981
Skills
- Dedicated customer service professional
- Exceptional organizational and management skills
- Superior attention to detail
- Commercial and residential cleaning experience
- Valid OH driver's license and reliable automobile
- Accounts receivable and general office management
- Skilled in diverse materials handling, order processing and shipping
Timeline
QA Supervisor - Tightline Composites
03.2021 - Current
Facilities Assistant - Huntington Convention Center of Cleveland
01.2013 - 08.2016
Shipping and Handling Team Leader - Heilind Electronics
01.2007 - 01.2013
Accounts Receivable Supervisor - Alamo Car Rental Corporate Headquarters
01.2001 - 12.2006
Warrensville Heights High School - ,
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