Monique Sims
Holland,MI
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities. Very hardworking and a passionate job seeker with strong organizational skills eager to secure a position within a company to help achieve company goals.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Medical Technician
Quincy's place
02.2024 - Current
- Responsible for distribution of medications to residents in assisted living according to 7 rights
- Assist with resident daily living activities such as bathing, dressing, and transfer assistance.
- Performed patient service duties by communicating directly with patients, answering questions, and assisting with concerns.
- Handled sensitive patient information with confidentiality while upholding HIPAA regulations at all times.
- Updated patient records accurately and efficiently, ensuring proper documentation and communication between healthcare professionals.
- Continuously improved skills through ongoing education and professional development courses.
- Measured patient vital signs such as blood pressure, pulse rate, and temperature to record information on patients' charts.
- Interact with patients and families while demonstrating high standards of performance, teamwork, and compassion.
- Performed patient service duties by communicating directly with patients, answering questions, and assisting with concerns
Machine Operator
Sherwin-Williams
06.2022 - 02.2024
- Draw Packer, Depal, and Rework, Filler, Capper
- Set up and ran machinery to produce exceptional products for industrial needs.
- Operated multiple machines simultaneously to meet production requirements.
- Monitored machines during operation to detect sounds of malfunction or excessive vibration and adjusted machines to eliminate problems.
- Trained new employees on proper machine operation, ensuring adherence to company standards and safety guidelines.
- Operated machining equipment safely with team of operators.
- Assessed equipment after each production run and performed preventive maintenance to keep machines running smoothly.
- Maintained open communication lines with supervisors regarding project status updates, potential delays, or any concerns affecting production timelines.
- Streamlined workflow by maintaining a clean and organized workstation, adhering to safety protocols.
- Replenished materials and supplies as needed to maintain production.
- Operated various types of machinery, contributing to the successful completion of diverse projects.
- Complied with company and OSHA safety rules and regulations.
- Collaborated with team members to optimize production processes and improve overall performance.
- Provided feedback on equipment performance issues, enabling engineers to develop effective solutions for recurring problems.
- Operated and controlled multiple machines
- Checked quality of product being ran hourly to ensure issues within production were handled quickly
Medication Technician
American House Senior Living Communities
05.2020 - 01.2022
- Lead Medication Technician on third shift
- Assist residents with day-to-day activities such as bathing, dressing, and special activities
- Answering of call lights to meet any addition needs of the residents
- Prepared medication doses accurately by following medication administration record (MAR) written by healthcare providers following the 7 rights of medication administration
- Documented medication administration into electronic medical records (EMR) to avoid duplication of medication dosages.
- Turned and repositioned patients to prevent bedsores.
- Interacted with patients and monitored vital signs during time of admission to report details to registered nurse.
- Offered immediate assistance in emergency and routine paging situations to evaluate needs and deliver care.
- Assisted in training new Medication Technicians on best practices and company policies, fostering a culture of continuous learning.
- Reordered medication to maintain adequate supply.
- Reviewed medication orders for accuracy and completeness before administering medication.
- Assisted patients with bathing, grooming, dressing, and oral hygiene care both in private residences and facilities.
- Comforted family members, offered attentive listening and high level of emotional support.
- Enhanced patient comfort by providing compassionate, individualized care and addressing specific needs.
- Continuously pursued professional development opportunities to maintain current knowledge of trends and best practices within the field of palliative care nursing.
- Assisted in the management of end-of-life symptoms through the implementation of non-pharmacological interventions such as massage, guided imagery, or relaxation exercises.
- Hospice
CSR - Customer Service Representative
Ipacesetters
01.2010 - 06.2014
- My responsibilities included working for a third part vendor that sold cable, phone, and internet service for Charter and Comcast cable
- I would do outbound and inbound calling according to calls.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Managed high call volumes, maintaining a professional demeanor during peak hours and effectively multitasking in a fast-paced environment.
- Enhanced customer satisfaction by promptly addressing inquiries and resolving issues efficiently.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Answered constant flow of customer calls with minimal wait times.
- Served as a liaison between internal teams and customers during critical situations, facilitating open communication channels for swift issue resolution.
- Assisted customers with account set-up, enabling smooth transitions into using company's products or services.
- Responded to customer requests for products, services, and company information.
- Processed customer service orders promptly to increase customer satisfaction.
- Always top 5 ranking agent
Education
Some College (No Degree) - Criminal Justice
University of Phoenix
Arizona City, AZSkills
- Vital Signs
- Caregiving
- Medication Administration
- Memory Care
- Alzheimer's Care
- Patient Care Coordination
- HIPAA Regulations
- Direct Patient Care
- Medical record documentation
- Compassionate Care
- Strong Work Ethic
- Machinery Operations
- Workplace Safety
- Machinery Operation
- Quality Assurance Controls
- Good Communication
- Quality Control
- Teamwork and Collaboration
- Assembly and production
Certification
- CPR Certification
- Certified Medication Technician
- Certified Medication Aide
Timeline
Medical Technician
Quincy's place
02.2024 - Current
Machine Operator
Sherwin-Williams
06.2022 - 02.2024
Medication Technician
American House Senior Living Communities
05.2020 - 01.2022
CSR - Customer Service Representative
Ipacesetters
01.2010 - 06.2014
Some College (No Degree) - Criminal Justice
University of Phoenix