Monique Smart
Bronx
Summary
Human services professional with over three years of experience supporting justice-impacted individuals through reentry, employment retention, and personal stabilization. Experienced in counseling support, conflict resolution, case management, and coordination with social service providers. Trauma-informed and client-centered, with over 20 years of experience in customer service and administrative support, demonstrating strong communication, organization, and documentation skills.
Overview
11
11
years of professional experience
Work History
Retention Specialist
C.E.O Center for Employment Opportunity
New York
08.2024 - Current
- Offered guidance on networking techniques, including leveraging social media platforms for professional connections
- Collaborated with clients to set realistic career goals and create action plans for achieving them
- Guided clients through the process of researching potential employers and preparing for informational interviews
- Helped individuals overcome barriers to employment by offering resources for further education or skill development programs
- Input data in CORE software
- Contact participants to ensure they are still employed and assist with barriers hindering retention
- Assist individuals in the re-entry stage to obtain and maintain employment
Family Advocate
Graham Windham
Bronx
06.2024 - 08.2024
- Assist families with services
- Perform home and school visits
- Input data in Connections and PROMIS software
- Perform assessments to determine family needs
- Assist families with HRA, housing, and preventative services
- Contact collateral contacts twice monthly to ensure information accuracy
- Advocate for families
- Provide support and facilitate communication
Youth Development Specialist
ACS
Bronx
08.2023 - 04.2024
- Provide safe and secure supervision and care to youth in secure juvenile detention
- Serve as a role model, mentor, and guide
- Work collaboratively as part of a team to support positive youth development
Safety Agent
Concourse House
Bronx
03.2015 - 07.2023
- Monitor daily resident rosters and logs to ensure curfew and facility compliance
- Conduct routine safety inspections of alarms, detectors, and sprinkler systems
- Enter and maintain data in the CARES system
- Report Priority 1, 2, and 3 incidents to DHS per protocol
- Verify visitor credentials and control facility access
- Provide daily administrative support and operate facility communication systems
- Assist Case Managers and Social Workers with conflict resolution and de-escalation
Education
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Skills
- Cultural competence and professional ethics
- Advocacy for justice impacts individuals
- Trauma-informed communication
- Client advocacy
- Resource navigation
- Case management
- Documentation
- Conflict resolution
- De-escalation
- Active listening
- Rapport building
- Crisis intervention
- Problem solving
Timeline
Retention Specialist
C.E.O Center for Employment Opportunity
08.2024 - Current
Family Advocate
Graham Windham
06.2024 - 08.2024
Youth Development Specialist
ACS
08.2023 - 04.2024
Safety Agent
Concourse House
03.2015 - 07.2023