Summary
Overview
Work History
Education
Skills
Timeline
Generic

Monique Smith

Springfield Gardens,NY

Summary

Resourceful Scheduling Supervisor known for high productivity and efficient task completion. Specialize in advanced scheduling techniques, workforce management, and conflict resolution to ensure smooth operations. Excel at communication, leadership, and problem-solving to navigate complex scheduling challenges effectively. Seasoned Scheduling Supervisor with broad background in staff management and project coordination. Skilled in creating efficient work schedules, streamlining operations for increased productivity and maintaining effective communication among team members. Strengths include problem-solving abilities, adaptability, strong organizational skills and leadership. Proven record of improving schedule efficiency, reducing overtime costs and boosting team morale through innovative strategies. Take-charge professional delivering executive support and team leadership to business operations. Dependable and detail-oriented to manage multiple tasks and priorities. Broad experience includes office management, accounting, accounts receivable, invoicing, dispatching, database management, vendor negotiations and contract management. Recognized for exemplary customer service and team collaboration. Skilled professional knowledgeable about monitoring metrics and maximizing team success in fast-paced settings. Performance- and quality-driven with several years of experience. Natural leadership talent with motivational approach. Talented professional proven successful in leading administrative team members in high-volume settings. Knowledgeable about regulations, managing files, and producing professional correspondence for diverse needs. Articulate communicator with strong attention to detail and superior work ethic. Resourceful professional in administrative management known for high productivity and efficient task completion. Possess specialized skills in workflow coordination, staff supervision, and process improvement. Excel in communication, leadership, and problem-solving to enhance team performance and achieve organizational goals. Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience. Outgoing student pursuing flexible part-time employment with weekend and evening shift options. Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand. An organized and motivated individual, eager to utilize time management and organizational skills across diverse settings. Seeking entry-level opportunities to enhance abilities while contributing to company growth. Responsible and motivated student ready to apply education in the workplace. Offers excellent technical abilities with software and applications, ability to handle challenging work, and excellent time management skills. Dedicated and adaptable professional with a proactive attitude and the ability to learn quickly. Strong work ethic and effective communication skills. Eager to contribute to a dynamic team and support organizational goals. Adaptable professional with a quick-learning ability and a talent for adjusting to new environments. Skilled in rapidly acquiring new knowledge and applying it effectively. Driven by a passion for continuous learning and successfully navigating change.

Overview

11
11
years of professional experience

Work History

Scheduling Supervisor

DOCGO
Manhattan, NY
03.2021 - Current
  • Developed and maintained accurate schedules for staff, including vacation and sick days.
  • Created and implemented procedures for scheduling staff to ensure coverage of all shifts.
  • Monitored employee attendance records to ensure compliance with company policies.
  • Coordinated shift changes between employees when requested or necessary.
  • Communicated with department managers regarding staffing needs.
  • Assisted in the recruitment process by conducting interviews and making hiring decisions.
  • Trained new employees on scheduling systems and processes.
  • Analyzed data to identify trends in staffing needs and make recommendations accordingly.
  • Assessed current scheduling practices and identified areas for improvement.
  • Collaborated with other departments to align resources with business objectives.
  • Prepared reports on employee productivity, absenteeism, and overtime costs.
  • Resolved issues related to scheduling conflicts or discrepancies between employees' requests and actual assignments.

Private Home Health Aide

Private Practice
Queens, NY
08.2018 - 01.2021
  • Provided personal care and assistance to patient, including bathing, dressing, grooming, toileting and ambulation.
  • Maintained communication with family members and healthcare providers regarding patient's condition.
  • Assisted in transferring patients from bed to wheelchair or other mobility devices as needed.
  • Observed and monitored patient conditions by taking vital signs such as temperature, pulse rate, respiration rate and blood pressure.
  • Prepared meals according to prescribed diet plans for the patient.
  • Administered medications following physician orders.
  • Performed light housekeeping duties such as laundry, changing bed linens and cleaning living areas.
  • Arranged appointments for medical treatments or social activities for the patient.
  • Encouraged physical activity among patients through walks or exercise programs.
  • Educated family members on how to provide proper care for the patient at home.

Sales Representative

Sutherland Global
Jamaica
11.2016 - 10.2017
  • Developed and maintained relationships with existing clients to ensure customer satisfaction.
  • Generated new sales leads through cold calling and networking activities.
  • Conducted market research to identify potential customers and their needs.
  • Organized client visits, presentations, product demonstrations and trade shows.
  • Analyzed customer feedback to improve products and services.
  • Provided technical support for customers using the company's products or services.

Assistant Clerk

Grand Port Royal Marina and Spa
Jamaica
09.2016 - 11.2016
  • Assisted with filing documents and records accurately.
  • Created spreadsheets to track inventory and shipments.
  • Processed invoices and payments for customers.
  • Maintained a clean, organized work area.

Cashier

Smokehouse Restaurant
Jamaica, 11412
04.2014 - 08.2015
  • Greeted customers and answered any questions they had about the store's products and services.
  • Verified that customers were of legal age to purchase alcohol or tobacco products.
  • Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.

Education

Bachelor of Science - Logistics And Supply Chain Management

Caribbean Maritime Institue
Jamaica
09-2016

High School Diploma -

Dinthil Technical High
Jamaica
09-2009

High School Diploma -

Charlemont High
Jamaica,
06-2008

Some College (No Degree) - Phlebotomy/ Electrocardiograph Technician

Home Health Aide Consulting Agency
New York, NY

Associate of Science - Nursing

Saint Paul's School of Nursing
New York, NY

Skills

  • Meeting facilitation
  • Daily timekeeping
  • Confidentiality requirements
  • Customer engagement and support
  • Intake documentation
  • Schedule organization
  • Scheduling
  • Staffing assignments
  • Scheduling proficiency
  • Time management skills
  • Administrative duties
  • Documentation skills
  • Verbal and written communication
  • Experience performing clerical duties
  • Project tracking

Timeline

Scheduling Supervisor

DOCGO
03.2021 - Current

Private Home Health Aide

Private Practice
08.2018 - 01.2021

Sales Representative

Sutherland Global
11.2016 - 10.2017

Assistant Clerk

Grand Port Royal Marina and Spa
09.2016 - 11.2016

Cashier

Smokehouse Restaurant
04.2014 - 08.2015

Bachelor of Science - Logistics And Supply Chain Management

Caribbean Maritime Institue

High School Diploma -

Dinthil Technical High

High School Diploma -

Charlemont High

Some College (No Degree) - Phlebotomy/ Electrocardiograph Technician

Home Health Aide Consulting Agency

Associate of Science - Nursing

Saint Paul's School of Nursing
Monique Smith