Summary
Work History
Education
Skills
Affiliations
volunteer experience
references
Timeline
Generic

Monique Smith

Plantation

Summary

A highly experienced Executive Professional with demonstrated ability to lead diverse teams of professionals and line employees to achieve exceptional results in a variety of highly competitive industries, cutting-edge markets, and fast-paced environments. Equipped with a strong skill set allowing adaptation to a variety of industries and positions, coupled with the work ethic and the aspiration for excellence, I aim to work in a progressive work environment congenial to professional growth.

Work History

Head cashier/ manager assistant

Lexus Of Pembroke Pines
  • Organizing customers files in computer database
  • Streamlined the checkout process for improved customer experience and reduced wait times.
  • Ensured accuracy in cash handling, minimizing discrepancies and maintaining balanced registers.
  • Enhanced customer satisfaction by efficiently processing transactions and addressing inquiries.
  • Mentored new cashiers, providing comprehensive training that resulted in increased productivity.

Materials Damage Manager

Kemper Insurance Company
  • Managing a staff of appraisers, MD analyst, independent appraisers, and/or Direct Auto Program/Direct Repair Program
  • Maintaining technical proficiency in an assigned territory, likely to include multiple states
  • Increased team productivity by implementing streamlined processes and effective communication strategies.
  • Reduced operational costs through comprehensive process improvement initiatives and resource management.
  • Extending settlement authority to the parties assigned to the unit using company guidelines
  • Reviewing and approving payment of all expense bills and payments exceeding authority levels of direct report, within the position's authority and responsibility
  • Participating in the preparation and evaluation of property staff and independent adjusters work within the scope of assigned responsibilities while providing required opinions and recommendations to management as appropriate and required
  • Completing the performance evaluations, salary recommendations and proper disciplinary evaluations, in a timely manner as per company policy to maintain the organizational structural integrity
  • Ensuring that qualified staff is maintained and that employees are trained in and follow company procedures, guidelines and policies and checking up on the compliance
  • Producing and maintaining proper records and reports that assure quality control measurements
  • Successfully carrying out training programs in accordance with company guidelines and to ensure cross training of staff
  • Monitoring appraisals and re-inspections performed by both independent and staff adjusters, making determinations of accuracy, timeliness, and overall quality.
  • Developed a strong company culture focused on employee engagement, collaboration, and continuous learning opportunities.

Collision Center Advisor

Sawgrass Ford
  • Completing repair estimates for new/existing clients for damaged vehicles that come in shop via insurance companies and walk-ins.
  • Enhanced client satisfaction by providing expert financial advice and personalized investment strategies.
  • Keeping customers updated on vehicle repairs throughout the repair process
  • Collecting payment from customers and insurance companies in person or via email.
  • Filing the data entry using B2B,Claims Connect, etc.
  • Developed long-lasting relationships with clients to ensure consistent retention and loyalty.

Assistant Manager

K1 Speed
  • Responsible for all cash handling of a 75,000 square foot electric karting establishment
  • Responsible for training and developing staff to ensure compliance with all company policies and procedures
  • Team building, maintaining guest relations and corrective counseling daily
  • Interviewing and approving the hiring of new candidates for front desk positions
  • Lead Cashier in a marketplace that has generated over $3,000,000 in sales during its first year
  • Implementing the marketing strategies that continually produced results and maintaining the revenue stream
  • Maintaining minimal employee turnover for a start-up facility by hiring and training the proper associates.

Education

Associates degree - Business Administration

Broward College

Skills

  • MS Office (Proficient)
  • Typing Speed: 50 wpm
  • Presentation
  • Leadership and Teamwork
  • Ability to multitask and prioritize tasks
  • Excellent time management skills
  • Well-developed organizational skills
  • Attention to detail
  • Great verbal and written communication skills
  • Fast Learner
  • Able to work in fast pace environment

Affiliations

  • Vouleenteering
  • Yoga
  • Travel
  • Writing

volunteer experience

  • Member in Good Standing of Love Outreach Ministries.
  • Volunteer – Metro Chapter 28 for the Blind.

references

  • Celines Roman, Body Shop HR Director, Sawgrass Ford, (954) 559 0998
  • Bessie Butler, Holistic Counseling, (786) 232 2647, beefreeorg@gmail.com
  • Solange Rorie, RN, Miami Jewish Medical Center, (305) 206 3823, solangelafrance@gmail.com

Timeline

Associates degree - Business Administration

Broward College

Head cashier/ manager assistant

Lexus Of Pembroke Pines

Materials Damage Manager

Kemper Insurance Company

Collision Center Advisor

Sawgrass Ford

Assistant Manager

K1 Speed

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Monique Smith