Monique Smith
Independence,MO
Summary
Compassionate and skilled professional in embalming practices with comprehensive background in funeral home operations. Possess strong understanding of mortuary science, including restorative art and modern preservation techniques. Demonstrated ability to communicate effectively with bereaved families, ensuring respectful care of loved ones. Made significant improvements in preparation room efficiency and sanitation standards, enhancing overall service quality and compliance.
Overview
2025
2025
years of professional experience
1
1
Certification
Work History
Embalmer
Serenity Funeral Home And Cremations, Llc. Of Greensboro
Kansas City, MO
12.2022 - Current
- Make incisions and drain blood from the circulatory system using a trocar and suction device.
- Tissue repair and repairs to the body, such as suturing wounds, setting facial features, and reconstructing damaged areas using specialized materials.
- Discussing the embalming process with family members and addressing their concerns.
- Adhering to local and state laws regarding embalming practices and handling hazardous materials to include Osha Laws.
- Packed body orifices with embalming fluid to prevent escape of gases or waste matter.
- Preserve bodily organs after autopsy for family viewing.
Customer Care Representative
Americo Life
Kansas City, MO
12.2022 - Current
- Answered customer inquiries over the phone and via email.
- Kept records of customer interactions or transactions, thoroughly recording details of inquiries.
- Ensured compliance with company policies regarding privacy laws and data protection regulations.
- Increased customer satisfaction ratings by effectively answering questions, suggesting effective solutions, and resolving issues quickly.
- Followed up on emailed or web-submitted customer inquiries within standard response times.
Funeral Director
Serenity Funeral Home
Kansas City, MO
- Meet with client families to discuss service options and pricing plans.
- Maintained records of all contracts, payments and services provided.
- Complete legal documentation and sign death certificates.
- Lead and directed funeral and graveside services.
- Supervised staff on duty during viewings, funerals or memorial services.
Education
Associate of Applied Science - Mortuary Science
Kansas City Kansas Community College
Kansas City, KS12-2022
Skills
- Incision and suture expertise
- Funeral service support
- Autopsy assistance
- Chemical handling
- Embalming techniques
- Restorative art
- Problem-solving and confidentiality
- Team Player/Customer Service Oriented
Certification
- Embalmer
- Funeral Director
Accomplishments
- Phi Theta Kappa National Honors Society
Timeline
Embalmer
Serenity Funeral Home And Cremations, Llc. Of Greensboro
12.2022 - Current
Customer Care Representative
Americo Life
12.2022 - Current
Funeral Director
Serenity Funeral Home
Associate of Applied Science - Mortuary Science
Kansas City Kansas Community College