Monique Smith
Hampton,GA
Summary
Knowledgeable and dedicated customer service professional with extensive experience. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
Overview
12
12
years of professional experience
Work History
Nursing Assistant
Passion To Care
2013.02 - Current
- Assisted patients with daily living activities, ensuring comfort and dignity.
- Monitored vital signs and reported changes to nursing staff for timely interventions.
- Maintained cleanliness of patient rooms and common areas, adhering to infection control protocols.
- Supported nursing staff in administering treatments and medications as directed.
- Documented patient care activities accurately in electronic health records for compliance and continuity of care.
Call Center Customer Service Representative
BayMark Health Services
2024.01 - 2025.03
- Delivered exceptional customer service by resolving inquiries efficiently and accurately.
- Managed high volume of inbound calls while maintaining quality standards and professionalism.
- Collaborated with team members to improve call handling procedures and enhance customer satisfaction.
- Documented interactions in CRM system, ensuring accurate records for follow-up actions.
- Identified recurring issues and contributed suggestions to improve service delivery processes.
Patient Service Representative
Millinieum Medical Group
2022.12 - 2024.01
- Facilitated patient registration by accurately entering demographic and insurance information into electronic health record systems.
- Enhanced office efficiency by managing multi-line phone systems and promptly directing calls to appropriate personnel.
- Provided exceptional customer service to patients, answering questions and addressing concerns.
- Used [Software] to schedule appointments.
- Handled customer service inquiries in person, via telephone and through email.
Education
General Studies
Warren Easton
New Orleans, LA1988-05
Skills
- Patient care
- Basic life support
- Direct patient care
- Vital signs monitoring
- Infection control
- Data entry
- Call center experience
- Computer proficiency
- Payment processing
- Microsoft outlook
- Scheduling
- Call management
- Complaint handling
- Appointment scheduling
- Documentation
- Administrative support
- Data collection
- Technical support
- Live chat support
Timeline
Call Center Customer Service Representative
BayMark Health Services
2024.01 - 2025.03
Patient Service Representative
Millinieum Medical Group
2022.12 - 2024.01
Nursing Assistant
Passion To Care
2013.02 - Current
General Studies
Warren Easton