Monique Smith-Harrell
Dover,Delaware
Summary
Productive Front Office Manager with a proven track record in delivering exceptional customer service, efficient office management, and comprehensive administrative support. Maintains a professional and tactful approach in all situations, prioritizing customer satisfaction and retention. Skilled in managing vendor and service provider relationships while maintaining meticulous records. Diligent individual with a strong background in patient care and support, ensuring comfort and safety by assisting with daily activities and medical needs. Demonstrates excellent communication and problem-solving skills in fast-paced environments. Possesses leadership abilities with great attention to detail, gained through extensive experience in the hospitality and healthcare field, as well as the food and customer service field. Seeking an opportunity to leverage knowledge and expertise to contribute to the growth of your company.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Front Office Manager
Home2 Suites By Hilton
12.2023 - Current
- Supervised employees through day-to-day work and complex problems, guided new employees and responded quickly to questions to improve understanding of job responsibilities.
- Monitored financial transactions at the front desk, ensuring accurate billing procedures and minimizing discrepancies.
- Enhanced guest satisfaction by efficiently managing front office operations and addressing and resolving guest complaints and concerns promptly and professionally, maintaining positive relationships with customers for future business opportunities.
- Collaborated with housekeeping and maintenance departments to ensure timely room availability and optimal guest experience.
- Analyzed performance metrics to identify areas of improvement in front office operations, implementing changes for better efficiency.
Front Desk Agent
Home 2 Suites by Hilton
05.2021 - 12.2023
- Welcomed each new arrival pleasantly and confirmed reservations and identification.
- Maintained accurate records of guest information, payments, and reservations using hotel management software systems.
- Greeted visitors and customers upon arrival, offered assistance and answered questions to build rapport and retention.
- Took reservations over phone, in person, and via computer for guests and provided confirmation information.
- Developed strong relationships with frequent guests for repeat business through personalized attention to their preferences.
Home Health Aide
JEVS Human Services
02.2013 - 12.2020
- Performed household tasks such as laundry, dusting, washing dishes vacuuming cleaning and organizing the clients living quarters
- Provided transportation, assistance and companionship to clients
- Assisted with transferring clients' in and out of wheelchairs and adaptive equipment
- Facilitate games and other activities to engage clients
Direct Support Professional
Resources for Human Development
02.2017 - 11.2019
- Work to improve client outlook and daily living through compassionate care
- Administered all necessary medications as directed by care plan
- Complete data entries in charts and log books to document clients' progress with accuracy
- Transport client to doctor's appointments and to complete other related errands and household duties
Education
High School Diploma -
Overbrook High School
Philadelphia, PA06-2008
Skills
- Customer service
- Oral and writing communication
- Administrative skills
- Hospitality services
- Problem-solving skills
- Inventory oversight
- Adaptability
- Time management
Certification
- Hilton R & I Trained
- Hilton University Trained
- ServSafe Certification
- CPR Certifacation
- First Aid Certification
- Fire Safety Certification
Timeline
Front Office Manager
Home2 Suites By Hilton
12.2023 - Current
Front Desk Agent
Home 2 Suites by Hilton
05.2021 - 12.2023
Direct Support Professional
Resources for Human Development
02.2017 - 11.2019
Home Health Aide
JEVS Human Services
02.2013 - 12.2020
High School Diploma -
Overbrook High School
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