Summary
Overview
Work History
Education
Skills
Certification
Timeline
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Monique Soles

Birmingham,AL

Summary

Compassionate Mental Health Technician with a proven track record at JBS Mental Health Authority, skilled in crisis intervention and patient advocacy. Successfully empowered individuals through tailored support and effective medication administration, enhancing recovery outcomes. Adept at behavior observation and fostering positive relationships, ensuring patient safety and comfort in challenging environments.

Knowledgeable Caregiver with strong foundation in mental health support and patient care. Demonstrated ability to implement therapeutic techniques and contribute to team-based care plans. Proven skills in crisis intervention and patient communication ensure supportive environment for individuals in need.

Energetic professional performs assessments, monitors behavior and helps develop treatment plans. Proven ability to collaborate with multidisciplinary teams to meet patient needs. Offers skills in task prioritization and task management.

Overview

17
17
years of professional experience
1
1
Certification

Work History

Mental Health Technician

JBS Mental Health Authority
05.2012 - Current
  • Assisted in daily patient care activities, ensuring safety and comfort for individuals with mental health challenges.
  • Observed patients' behavior and reported changes to the healthcare team to enhance treatment plans.
  • Provided compassionate support and encouragement during therapeutic activities, fostering a positive environment.
  • Maintained accurate documentation of patient interactions and progress to ensure continuity of care.
  • Assisted individuals with daily living activities such as grooming, meal preparation, or mobility when necessary.
  • Empowered patients by setting realistic goals, encouraging personal growth, and celebrating achievements throughout the recovery process.
  • Ensured timely administration of medications as prescribed by psychiatrists, closely monitoring for side effects or adverse reactions.
  • Advocated for patient needs within healthcare system, ensuring access to necessary resources.
  • Facilitated communication between patients and healthcare professionals to improve care coordination.
  • Took patient blood pressure and pulse rate, reporting findings in health charts.
  • Supported patient confidentiality in accordance with HIPAA regulations.
  • Charted on each patient daily.
  • Coordinated with medical and paramedical professionals to provide appropriate input and effectively formulate and implement treatment plans for patients.
  • Administered patient medications and tracked dosages.
  • Educated patients on coping strategies and self-help techniques to better manage their mental health symptoms.
  • Engaged patients in recreational therapies, promoting social interaction and emotional well-being.
  • Helped patients with meals, activities of daily living (ADLs) and facility transfers to promote security and patient well-being.
  • Delivered compassionate patient care, focusing on safety, comfort and emotional support.
  • Assisted with medication administration and counting and pouring medications.
  • Transport patients to doctors appointments
  • Prepare meals for patients.

Front Desk Receptionist( Work-Study)

Miles College
08.2008 - 12.2010
  • Managed multi-line phone system, ensuring prompt and accurate call routing to appropriate departments.
  • Greeted and assisted visitors, providing exceptional customer service and creating a welcoming environment.
  • Coordinated appointment scheduling, optimizing staff availability and enhancing office efficiency.
  • Processed incoming and outgoing mail, maintaining organized communication channels for timely correspondence.
  • Implemented office supply inventory management system, reducing waste and ensuring availability of necessary materials.
  • Assisted in resolving client inquiries and issues promptly, enhancing customer satisfaction and retention efforts.
  • Scheduled, coordinated and confirmed appointments and meetings.

Server

Applebee's Neighborhood Grill & Bar
05.2009 - 10.2009
  • Delivered exceptional customer service, ensuring guest satisfaction and repeat visits.
  • Managed table settings and maintained cleanliness, enhancing dining atmosphere for patrons.
  • Collaborated with kitchen staff to streamline order delivery, improving service efficiency.
  • Trained new servers on menu offerings and best service practices, fostering team competency.
  • Resolved customer complaints promptly, demonstrating strong problem-solving skills and adaptability.
  • Served food and beverages promptly with focused attention to customer needs.
  • Bussed and reset tables to keep dining room and work areas clean.
  • Handled cash transactions accurately, contributing to balanced daily financial reports.
  • Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
  • Utilized communication practices with kitchen staff to deliver customer meals in timely manner.
  • Coordinated with kitchen staff to ensure order accuracy and timely preparation of dishes.
  • Improved dining experience by providing prompt, attentive service to guests.
  • Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
  • Answered customers' questions, recommended items, and recorded order information.
  • Processed orders and sent to kitchen employees for preparation.
  • Inspected dishes and utensils for cleanliness.

Education

No Degree - Political Science

Miles College
Fairfield, AL
05-2011

High School Diploma -

G. W Carver High School
Birmingham, AL
05-2007

Skills

  • De-escalation techniques
  • Behavior observation
  • Stress reduction techniques
  • Behavior management
  • Patient safety management
  • Crisis intervention
  • Behavioral management
  • Substance abuse awareness
  • Medication administration
  • Self-care promotion
  • Anxiety management
  • Mental health first aid
  • Patient assessment
  • Discharge planning
  • Post-traumatic stress disorder assistance
  • Schizophrenia education
  • Problem-solving
  • Relationship building
  • Patient advocacy
  • Anger de-escalation
  • Psychiatric medication
  • Bipolar disorder care
  • Health plan benefits
  • Patient protection
  • Charting and clinical documentation
  • Intake assessment
  • Heartsaver CPR AED (CPR AED)
  • Nonviolent crisis intervention (NVCI)

Certification

CPR Certified

First Aid Certified

Therapeutic Options Trained

MAC Certified

Timeline

Mental Health Technician

JBS Mental Health Authority
05.2012 - Current

Server

Applebee's Neighborhood Grill & Bar
05.2009 - 10.2009

Front Desk Receptionist( Work-Study)

Miles College
08.2008 - 12.2010

No Degree - Political Science

Miles College

High School Diploma -

G. W Carver High School

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Monique Soles