Hi, I’m
MONIQUE SORRELLS
Downey,CA
Summary
Motivated to support patient medical needs by efficiently verifying insurance, scheduling appointments and organizing documents. Forward-thinking and resourceful with good interpersonal skills, a strong attention to detail and a positive and upbeat mentality.
Overview
14
years of professional experience
Work History
Guidehouse/MLK Jr. Community HospitalLos Angeles, CA
Admitting Representative
01.2023 - Current
Job overview
- Emergency room registrations
- Insurance verifications
- Determined charges and collect co-pays
- Assigns the correct medical record and account number, therefore, providing a database which ensures accurate billing and clinical information.
OptumLas Vegas, NV
Experience
, Associate Patient Coordinator IPA
04.2022 - 01.2023
Job overview
- Ensures all schedule, reschedule or cancellation appointments are entered in to APM
- Verifying insurance eligibility
- Effective use of EHR system applications to manage patient inquires and request
- Respond appropriately and timely to patient concerns and needs
- Answer phones, transfers calls and communicate messages from patient to providers, medical assistant and office staff when needed.
Parallon/Sunrise HospitalLas Vegas, NV
Patient Benefit Advisor
02.2019 - 11.2021
Job overview
- Review the hospital census or utilize established referral method to identify self-pay patients on a daily basis
- Screen those patients who are in-house and are designated self-pay for state, county and/or Federal eligibility assistance programs
- Initiate the application process when possible
- Identifies specific patient needs and direct them to the appropriate agency for assistance
- Introduces the patients to Parallon services and informs them that we will be contacting them on a regular basis about their progress
- Provides transition, as applicable, for the backend Patient Account Representatives to develop a positive relationship with the patient
- Records all patient information on the designated in-house screening sheet
- Document the results of the screening in the onsite tracking tool and hospital computer system
- Identifies out-patient accounts from the census or applicable referral method that are designated as self-pay
- Reviews system for available information for each outpatient account identified as self-pay
- Screens patients on site as able
- Attempts to reach patient by telephone if unable to screen on site
- Document out-patient accounts when accepted in the hospital system and on-site tracking tool.
The Johns Hopkins HospitalBaltimore, MD
Patient Service Coordinator III
02.2017 - 02.2018
Job overview
- Greets patients and visitors, respond to questions/concerns and direct them to appropriate locations
- Provides on-going communication with clinical staff regarding patient status
- Collects and enters all necessary demographic, clinical, billings and insurance information from patients or responsible parties
- Explains processes and forms to patients prior to securing signatures and ensure that all documentation is properly signed and scanned
- Review referrals and physicians' orders to ensure proper order entry
- Maintain Workque error
- Determines and accepts required payments, including co-pays and deductibles.
KforceLas Vegas, NV
Admitting Representative
04.2015 - 11.2015
Job overview
- Assigned to North Vista Hospital
- ER registration and PBX operator
- Interviewed patients to obtain demographics
- Collect co-payments, and insurance verification.
Seven Hills HospitalHenderson, NV
Financial Counselor
09.2014 - 12.2014
Job overview
- Communicate professionally and effectively with consumers by phone to resolve payments issues in a positive and solution focused manner
- Inpatient bed interviews to discuss patient financial responsibilities per insurance guidelines
- Insurance verifications and patient registration
- Responsible for updating collections log for census
- Enter charges for claims and submit claims to primary and secondary insurance companies.
Long Beach Memorial Medical CenterLong Beach, CA
Admitting Representative
10.2009 - 09.2014
Job overview
- Responsible for obtaining accurate demographic and third-party payor information necessary for admission and billing of patient's accounts
- Financially screen patients to ensure patient eligibility and authorization and collect co-payment.
Education
Medical American Career College
01.2001
Skills
- Utilization of ICD-9 Coding, CPT and Medical Terminology
- UB-92, HCFA 1500 Billing
- Patient Claim Form, EOB, Superbill
- Commercial, Medicare, Medicaid and Medi-cal
- EMR (electronic medical records) System: EPIC, Cerner, Medisoft, Meditech, Medhost, Mainframe, Ultipro, Touchworks and APM
- Dreams, Star, QCARE, IMAX, FHP1, MDM, PCM, PME, Microsoft Office
- Data Entry, Typing(40-45wpm) 10key and Alpha/Numerical
- Verbal and written communication
- Benefits interpretation
Timeline
Admitting Representative
Guidehouse/MLK Jr. Community Hospital
01.2023 - Current
Experience , Associate Patient Coordinator IPA
Optum
04.2022 - 01.2023
Patient Benefit Advisor
Parallon/Sunrise Hospital
02.2019 - 11.2021
Patient Service Coordinator III
The Johns Hopkins Hospital
02.2017 - 02.2018
Admitting Representative
Kforce
04.2015 - 11.2015
Financial Counselor
Seven Hills Hospital
09.2014 - 12.2014
Admitting Representative
Long Beach Memorial Medical Center
10.2009 - 09.2014
Medical American Career College
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