Monique Spence
Blackwood,NJ
Summary
Motivated and dependable leader with 10+ years of professional experience across food service, warehouse operations, and mental health services. Currently serving as a Mental Health Technician Senior Associate at Bancroft and recognized with the 2025 Maggie Award for outstanding performance and leadership. Proven ability to supervise teams, manage operations, maintain compliance standards, and perform effectively in fast-paced environments.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Mental Health Technician Senior Associate
Bancroft Neurohealth
Willingboro, NJ
03.2020 - Current
• Supervise and support team members during assigned shifts
• Provide direct behavioral and daily living support to adults with developmental disabilities
• Ensure compliance with organizational policies and state regulations
• Complete and review documentation including incident reports
• Monitor medication administration records (MAR)
• Recognized with the 2025 Maggie Award for excellence in leadership and service
Warehouse Associate
Amazon
New Jersey
07.2017 - Current
WAREHOUSE ASSOCIATE
Amazon – New Jersey
2017 – 2019
• Worked in a fast-paced production environment
• Met and exceeded daily productivity targets
• Maintained safety and operational standards
• Collaborated effectively within a team setting
Crew Member Shift Lead
Popeyes® Louisana Kitchen
Beachwood, NJ
02.2012 - Current
CREW MEMBER / SHIFT SUPPORT
Popeyes Louisiana Kitchen – New Jersey
2012 – 2017
• Assisted in supervising shift operations in a high-volume restaurant
• Delivered strong customer service and handled cash transactions
• Supported opening and closing procedures
• Maintained food safety and cleanliness standards
• Helped train and guide new team members
Education
High School Diploma -
Highland High School
Blackwood, NJ06.2013
Skills
Shift Supervision & Team Leadership
Behavioral Support Implementation
Staff Coordination & Support
Customer Service & Guest Satisfaction
Cash Handling & Register Accuracy
Opening & Closing Procedures
Inventory Management & Stock Control
Incident Reporting & Documentation
Conflict Resolution
Problem Solving Under Pressure
Time Management & Multitasking
Operational Compliance
CPR Certification
Basic Life Support (BLS) Certification
Certification
CPR Certification
Basic Life Support (BLS) Certification
Timeline
Mental Health Technician Senior Associate
Bancroft Neurohealth
03.2020 - Current
Warehouse Associate
Amazon
07.2017 - Current
Crew Member Shift Lead
Popeyes® Louisana Kitchen
02.2012 - Current
High School Diploma -
Highland High School
Maggie Award
I was honored to receive the 2025 Maggie Award at Bancroft. It’s awarded to team members who consistently demonstrate leadership, accountability, and a strong commitment to the individuals we serve. It meant a lot to be recognized for my work ethic and dedication.