Summary
Overview
Work History
Education
Skills
Personal Information
Timeline
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MONIQUE SPENCER

Topeka,KS

Summary

Dynamic retail professional with extensive experience at Walmart, excelling in cash management and customer service. Proven ability to train staff and enhance sales through effective product promotion. Recognized for attention to detail and multi-tasking skills, consistently delivering exceptional customer experiences while maintaining organized and efficient operations.

Overview

11
11
years of professional experience

Work History

Cashier

Walmart
Topeka, KS
07.2023 - 08.2025
  • Processed customer transactions efficiently using point-of-sale systems.
  • Maintained clean and organized checkout areas for optimal customer experience.
  • Assisted customers in selecting products and answering inquiries.
  • Handled cash management, including balancing registers at shift end.
  • Trained new cashiers on operational procedures and customer service standards.
  • Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
  • Accepted cash and credit card payments, issued receipts and provided change.
  • Operated cash register or POS system to receive payment by cash, check and credit card.
  • Collected payments and provided accurate change.
  • Greeted customers and answered any questions they had about the store's products and services.
  • Helped customers find specific products, answered questions, and offered product advice.
  • Issued receipts, refunds, credits or change due to customers.
  • Answered customer questions and provided store information.
  • Worked closely with front-end staff to assist customers.
  • Trained new team members in cash register operation, stock procedures, and customer services.
  • Learned roles of other departments to provide coverage and keep store operational.
  • Discounted purchases by scanning and redeeming coupons.
  • Processed credit card, cash, and check payments, ensuring all transactions were accurate.
  • Maintained work area and kept cash drawer organized.

Retail Sales Associate

AT&T Store
Gardner, KS
03.2023 - 07.2023
  • Greeted customers, assisting with product inquiries and selections to facilitate purchases.
  • Checked pricing, scanned items, applied discounts, and printed receipts for transactions.
  • Maintained organized sales floor by straightening merchandise and ensuring presentation standards.
  • Monitored merchandise displays, restocking and reorganizing products for optimal visibility.
  • Informed customers of current promotions to drive additional sales opportunities.
  • Collaborated with shift manager to address customer concerns and resolve issues effectively.
  • Opened and closed store independently, preparing nightly bank drop for management.
  • Provided personalized service to enhance customer satisfaction and boost sales.

Sale Associate

Dollar General
Carbondale, KS
06.2020 - 03.2023
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Answered customer questions about sizing, accessories, and merchandise care.
  • Rotated stock and restocked shelves to maintain product availability and store appearance.
  • Greeted customers and offered assistance with selecting merchandise, finding accessories and completing purchases.
  • Maintained clean, trash-free workspaces to maximize productivity and safety.

Kitchen Staff Member

Casey's Gas Station
Carbondale, KS
07.2018 - 02.2020
  • Made food according to standard recipes with requested changes for customer satisfaction.
  • Cleaned and sanitized dishes and utensils, consistently keeping adequate supplies on hand for expected customer loads.
  • Prevented food spoilage by monitoring dates, rotating stock, and following proper storage procedures.
  • Followed proper handling and sanitation procedures to comply with food safety standards and protocols.
  • Restocked supplies and prepared additional ingredients during downtime for expected busy periods.
  • Sanitized dining ware and kitchen equipment according to health code standards.

Meat and Seafood Clerk

Dillon's Grocery Store
Topeka, KS
01.2017 - 01.2018
  • Restocked products based on available inventories and customer demands.
  • Completed inventory counts, reordered stock, and removed expired items from supply.
  • Analyzed meat temperatures for safety and quality and monitored heat conditions for stability.
  • Cut meats to customer specifications and answered questions about specialty products.
  • Maintained excellent levels of food safety by frequently checking product dates and temperatures.

Customer Representative

Alorica
Topeka, KS
08.2015 - 04.2016
  • Maintained courteous, friendly atmosphere for guests to increase overall satisfaction and customer service standards.
  • Boosted sales revenue by skillfully promoting diverse service options.
  • Conducted surveys to determine customer opinion of products and services.
  • Maintained and managed customer files and databases.
  • Collected customer information and analyzed customer needs to recommend potential products or services.

Production Worker

Reser's Fine Foods
Topeka, KS
07.2014 - 06.2015
  • Tracked customer service cases and updated service software with customer information.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Organized work to meet demanding production goals.
  • Resolved issues quickly to maintain productivity goals.
  • Supported machine operators in setup and operation of production equipment resulting in efficient runs.

Education

High School Diploma -

Lyman Highschool
Longwood, FL

Skills

  • Stocking and replenishing
  • Product and service sales
  • Sales expertise
  • Multi-tasking strength
  • Cash register operation
  • Customer Assistance
  • Retail Sales
  • Store Opening and Closing
  • Stocking and Receiving
  • Cash management
  • Attention to detail
  • Cash handling and management
  • Staff training
  • Customer service

Personal Information

Title: Sales Associate

Timeline

Cashier

Walmart
07.2023 - 08.2025

Retail Sales Associate

AT&T Store
03.2023 - 07.2023

Sale Associate

Dollar General
06.2020 - 03.2023

Kitchen Staff Member

Casey's Gas Station
07.2018 - 02.2020

Meat and Seafood Clerk

Dillon's Grocery Store
01.2017 - 01.2018

Customer Representative

Alorica
08.2015 - 04.2016

Production Worker

Reser's Fine Foods
07.2014 - 06.2015

High School Diploma -

Lyman Highschool