Monique Stephenson
Snellville,GA
Summary
Seeking Customer Service Agent role, bringing 22 years of experience in customer service and retail management. Skilled in resolving issues, providing exceptional service, and driving customer satisfaction. Proven track record in training, sales, and operational supervision.
Overview
24
24
years of professional experience
Work History
Warehouse Sorter
Amazon
Union City, GA
10.2023 - Current
- Sorted and organized packages to optimize workflow efficiency.
- Operated material handling equipment to facilitate the smooth transportation of goods.
- Collaborated with team members to maintain inventory accuracy and availability.
- Implemented safety protocols to ensure compliance with warehouse regulations.
Supervisor
Airport Retail Management
Atlanta, GA
01.2009 - 11.2019
- Maintains high-quality customer service by ensuring prompt greetings and knowledgeable assistance from well-trained associates.
- Resolves customer concerns effectively, utilizing in-depth process knowledge alongside negotiation and sales skills.
- Facilitates communication between management, staff, and external parties, acting as a key point of contact.
- Manages store operations during opening, closing, and shift transitions, including the accurate handling of financial transactions.
- Enhances team performance through training and development, resulting in a measurable increase in daily revenue and a 90% customer service satisfaction rating.
Inventory/Sales Supervisor
Airport Wireless/Tech Showcase
Atlanta, GA
01.2006 - 01.2009
- Implemented strategic product placement and planogram adherence, ensuring optimal store layout and presentation.
- Maintained a consistent performance, ranking within the top three for weekly sales achievements.
- Recognized for exceptional customer service with the Top Sales Person Award in both 2006 and 2008.
Customer Service Representative
Target
Morrow, GA
01.2002 - 01.2006
- Resolved customer and employee conflicts efficiently, ensuring satisfaction and maintaining a positive store environment.
- Managed switchboard operations, accurately routing calls and disseminating messages to appropriate parties.
Education
Bachelor of Arts - English
Clayton State University
Morrow, GA12-2026
High School Diploma -
Jonesboro High School
Jonesboro, GA05-2002
Skills
- Microsoft Office Suite
- Windows
- Typing Speed of 30 WPM
- Record Maintenance
- Operational Planning
- Standard Office Software and Equipment
- Visual and Verbal Communication
- Business Supervision
- Conflict Resolution
- Customer Service
- Human Relations and Relationship Building
- Leadership
- Group Motivation
- Project Planning
Timeline
Warehouse Sorter
Amazon
10.2023 - Current
Supervisor
Airport Retail Management
01.2009 - 11.2019
Inventory/Sales Supervisor
Airport Wireless/Tech Showcase
01.2006 - 01.2009
Customer Service Representative
Target
01.2002 - 01.2006
Bachelor of Arts - English
Clayton State University
High School Diploma -
Jonesboro High School