Monique Stevenson

• Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
• Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
• Scheduled, coordinated and confirmed appointments and meetings.
• Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
• Collected room deposits, fees, and payments.
• Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.
• Enhanced customer satisfaction by providing efficient and professional front desk services.
• Scheduled appointments accurately using reservation software, reducing conflicts or doublebookings.
• Supported administrative tasks such as filing, data entry, and document preparation for more efficient office workflow.
• Handled sensitive customer information with confidentiality, adhering to company privacy guidelines.
• Expedited check-in and check-out procedures for guests, ensuring seamless experiences during their visits.
• Resolved customer issues quickly and notified supervisor immediately when problems escalated.
• Completed all tasks in compliance with company policies and procedures.
• Greeted visitors warmly, creating positive first impression of organization.
• Improved communication flow by establishing daily briefing for front desk and administrative staff.

• Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
• Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
• Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
• Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
• Enhanced communication within the team by holding regular meetings and encouraging open dialogue among all members.
• Developed staff skills through targeted training programs, resulting in improved performance and career growth opportunities.
• Facilitated seamless communication between departments, ensuring that all teams were aligned with company goals.

• Assisted clients in achieving personal milestones, such as learning to use public transportation independently.
• Enhanced local transport systems by advocating for improvements and expansions of public transportation options.
• Advocated for policy changes at the city level to address pressing community issues such as affordable housing and public transportation access.
• Played an active role in community outreach programs promoting public transportation use, leading guided tours of LRT facilities for local residents and students.
• Streamlined public transportation routes with comprehensive mapping and scheduling adjustments.
• Assisted residents in navigating local resources by providing information on public transportation options or nearby attractions and amenities.
• Supported passengers'' independence by helping them develop skills in using public transportation systems.

As team

• Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
• Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
• Resolved conflicts among team members promptly, maintaining a harmonious working environment conducive to productivity.
• Implemented safety protocols to minimize workplace accidents and maintain compliance with industry standards.
• Improved customer satisfaction with prompt and courteous resolution of inquiries and complaints.